Responsible for overall management of assigned client accounts, taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client's and Cass' business through system enhancements, process improvements, and training to facilitate the client's full utilization of Cass services and products. Provide clear direction to all internal staff concerning client processes. Offers guidance to customer service representatives regarding day-to-day client needs and inquiries.

Administrative, Clerical, HR, AP, AR, and managerial duties as needed across various departments primarily categorized between “Office Manager” and “Alarm Department Coordinator.” As Office Manager: Assist HR in processing all employee paperwork including new hire packet, time off requests, payment advances, etc. Keep organized detail on vendor contracts for scheduling office upkeep and maintenance. Enter checks payable and credit card expense reports into Sage software. Receive/Distribute mail. Make bank deposits and balance petty cash. Take inventory and order office supplies. Manage conference room usage for meetings, classes, and social gatherings. Organize and plan company events/parties.As Alarm Department Coordinator: Serve as primary contact for all department inquiries in the dispatch area. Generate service requests; schedule and update team calendar; confirm or correct job details. Order parts, verify costs, and generate invoices. Create quotes and track approvals or progress using Excel. Build permit application packets, communicate with AHJ on project updates, schedule fire finals. Update property contact information and monitoring accounts. Appropriate inquiries for sales, inspections, construction, and central station monitoring. Reconcile timesheets for office and field staff ensuring accurate job cost and employee payment.Awards/Accolades: “Above and Beyond” (2020); “Rock Solid” Award (2019)FASA BASA Certification Renewed April 2022

Lead Guest Service Agent for 145 luxury short term and long term rental properties, homes and condos along the Gulf Coast. Demonstrate superior customer service and professionalism to build and retain lasting customer relationships. Train and assist team members to resolve guest issues while maintaining specific property information that affects the sales/cost outcome of each reservation. Assist with requests and/or complaints Work hand-in-hand with the Owner Relations Manager(s) and the Property Conditions Manager(s) to ensure property records are up to date and owner contracts are executed accurately.Document all property access and/or repairs by scheduling vendors, housekeeping, and maintenance personnel. Inspect units for inventory, cleanliness, and repair issues

Manager on Duty at front desk demonstrating high standards of customer service and discretion for an all-inclusive 36-suite boutique hotel. Tour visitors, highlight amenities, and promote suite details as a romantic, Conde-Nast Award Winning destination as featured in multiple publications including Southern Living MagazineCommand multiple phone lines, input reservations, perform cancellations and refunds.Coordinate property maintenance and repairs with site staff or vendors.Direct and schedule housekeeping teams for a timely check in/out process.