Natalie Holmes Email and Phone Number
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Natalie Holmes is a Empowering Global Teams through Innovative Talent Development Strategies at Gainsight. She possess expertise in management, process improvement, leadership, public speaking, communication and 8 more skills.
Gainsight
View- Website:
- gainsight.com
- Employees:
- 719
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Talent Development ManagerGainsight Jul 2024 - Present
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Operations ManagerOscar Health Dec 2021 - Sep 2024- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans, resolve problems, complete audits and identify trends- Assist in workforce management and capacity planning- Analyze data and implement organizational processes and workflows; monitor critical KPIs to track and improve on member satisfaction, efficiency, quality, compliance and engagement goals - Serve as a mentor to supervisors and front line employees, providing coaching around career growth and sharing candid feedback to retain top talent- Partner on building out effective communication strategies that build member and client awareness- Create department KPIs that align with organizational strategy and company goals - Collect feedback and insights from members and partners to enable continuous improvement - Collaborate with key stakeholders to build alignment on project timelines, resources and quality execution -
Pop Health Program ManagerOscar Health Jan 2020 - Dec 2021- Design and oversaw a comprehensive RFP process; creating an evaluation rubric, assisting in contracting andnegotiation with 5 potential vendors for a Diabetes Management program- Co-manage vendor as our Diabetes Management partner across the company- Oversee implementation and launch activities, build playbooks and project plans in conjunction with businesspartners to implement solutions at scale- Identify gaps in RFP/Vendor process and document best practices for future cross collaboration with programstakeholders- Led a team of 4 direct reports responsible for 5 member facing COVID response campaigns, a maternity programpilot, and other Pop Health related interventions
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Population Health AssociateOscar Health Oct 2019 - Dec 2021- Designed and managed risk adjustment outreach program resulting in 5M in savings over 9 months, including member outreach and chart retrieval- Managed a team of 10 outbound representatives, working on ~5 campaign-based interventions aimed to reducecost and improve care for our members (e.g mail order pharmacy, ER diversion, Risk Adjustment)- Organized and facilitated a week-long pilot to determine the feasibility to scale Risk Adjustment outbound workto live within Concierge for 2020 and beyond- Drove diversity and inclusion environment conducive to cultural competence, openness, and continuousimprovement
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Operations Team LeadOscar Health Sep 2017 - Jan 2019Directly managed a team of 15-20 Customer Service Representatives, and 1-2 Expert Representatives focused on team operations, quality, performance and development Audited employee productivity through SLA monitoring and reports. Managed scheduled adherence, employee time, and coached direct reports on processes, workflows, QI scores, and Oscar values. Provided growth, and development through 1:1s. Partnered with People team to set employee expectations regarding performance and behavior, and assisted in leading PIPs and employee terminations.
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Concierge ExpertOscar Health Aug 2016 - Sep 2017Served as an advocate for members by handling escalated and high profile cases. Provided floor support and ongoing coaching and feedback to ~200 Care Guides and Member Service Representatives. Participated in interviewing and training new hires on company systems and policies. Collaborated with multiple departments to increase productivity and problem resolution across the company. Maintained current knowledge of company policy and state insurance regulation, and set expectations with coaching and development
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Office SupervisorNorthern Arizona University Jan 2014 - Dec 2015Flagstaff, Arizona AreaSupervisor of the JacksCard (Student ID Card) Office and the Central Ticket Office. Supervised daily operations, managed 10 employees, solved customer issues, provided initial support for ID card technology issues. Delivered administrative support for financial, technological, executive staff, and external clients. Created and researched reports to investigate financial, fraud, and access issues on a daily basis. Maintained office budget and customer billing. Completed special projects as assigned such as facilitating card procurement for large groups, campus-wide card upgrade, and combining the ID card office with the University ticketing office. Recreated office policy and procedure manuals, maintained website, online deposit system, and administered financial reports to University departments. -
Student AssociateNorthern Arizona University Aug 2010 - Dec 2013Flagstaff, Arizona AreaSecondary assistant for Associate Vice President of Enrollment Management and Student Affairs. Responsibilities included managing their schedule, arranging meetings and travel, as well as maintaining confidentiality of sensitive information. Daily duties included answering the Associate Vice President's telephone, determining access to their office, and managing University paperwork that required signature. Assisted with correspondence from the Associate Vice President to staff, suppliers, and contractors. Completed invoice processing and various financial activities for the division's Fiscal Operations Director and the department's Campus Dining accountant. Completed special projects as assigned such as organization of the records retention files.
Natalie Holmes Skills
Natalie Holmes Education Details
Frequently Asked Questions about Natalie Holmes
What company does Natalie Holmes work for?
Natalie Holmes works for Gainsight
What is Natalie Holmes's role at the current company?
Natalie Holmes's current role is Empowering Global Teams through Innovative Talent Development Strategies.
What is Natalie Holmes's email address?
Natalie Holmes's email address is nj****@****nau.edu
What is Natalie Holmes's direct phone number?
Natalie Holmes's direct phone number is +192877*****
What schools did Natalie Holmes attend?
Natalie Holmes attended Northern Arizona University, Northern Arizona University, Mesa Community College.
What skills is Natalie Holmes known for?
Natalie Holmes has skills like Management, Process Improvement, Leadership, Public Speaking, Communication, Strategic Planning, Sales, Training, Microsoft Office, Customer Service, Microsoft Excel, Project Management.
Who are Natalie Holmes's colleagues?
Natalie Holmes's colleagues are Swathi Velivala, Debasish Gain, Mabella Corpuz, Sabitha Reddy, Pranay Kashyap, Anilkumar Katepalli, Md Sufiyan.
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Natalie Holmes
New York, Ny2aerotek.com, greenkeyllc.com -
Natalie Holmes
Marketing Director, Social Media Manager, Content Creator, Influencer Marketer, Yoga TeacherSacramento, Ca -
2aya.yale.edu, capolicylab.org2 +120667XXXXX
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2shell.com, gmail.com
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