Natalie Mann Email & Phone Number

Remote

• Collaborated with internal sales teams to provide end-to-end business operations support in Contracts, Quotes, and Order Placement tasks for an Enterprise Customer Base• Part of an internal Subject Matter Expert (SME) team that is responsible for leveraging data to carry out projects that enhance productivity, quality, and customer experience through activities such as: o Creating, updating and maintaining process documentation for simplified sales enablement o Identifying technical issues with current systems and engaging the appropriate teams and stake holders to come up with a solution• Active usage of Salesforce to communicate, complete cases, and meet SLAs (Milestones)• Analyzing Power BI and Excel data reports to spot trends in operational accuracy, team efficiency, and survey results regarding the customer experience

Inspire, educate, and facilitate our organization to be more sustainable in our daily operations with the common goal to combat climate change. We have a passion for sustainability and understand the need for individual and collective impact to reduce our environmental footprints.• Responsible for creating educational blog articles on our website regarding environmental issues and solutions to inspire employees to take action in their personal lives• Organize remote and in-person sustainability events that result in a high participation rate, increased club membership, and a visible environmental impact