Manages the daily administrative operations of various benefit plans including, Cobra,Medical, Dental, Vision, LOA, etc., for several mid to large market clients (20k-60k employees) through issue resolution, creating and maintaining processing documentation, system testing, and knowledge of client plan design and system specifications.Responsible for providing training and transition plans for new and current colleagues, as it pertains to administration and company best practices… Show more Manages the daily administrative operations of various benefit plans including, Cobra,Medical, Dental, Vision, LOA, etc., for several mid to large market clients (20k-60k employees) through issue resolution, creating and maintaining processing documentation, system testing, and knowledge of client plan design and system specifications.Responsible for providing training and transition plans for new and current colleagues, as it pertains to administration and company best practices. Assisted with project training for offshore associates, as well as training for college recruiting efforts.Coordinates with benefits system administrators, associates, and project managers toensure all system level agreements are met based on the client’s statement of work andplan design.Subject Matter Export for large scale project which included training and educating thecommunity, support their understanding and questions, and tracking completion for all Show less

Provides technical and administrative support for clients that utilize the benefits outsourcing platform, which includes daily processing of imports, exports, fulfillment, etc.

Manages/maintains client relationships. Works in-depth with clients to understand the inner workings of the company to create the best approach for managing the portfolio. Interacts and works with Sales Mangers on the same account. In coordination with Sales - presents webinars/demos to current and prospective clients on the platform. Assists Customer Service in solving conflicts/problems within various portfolios. Processing legal contracts and disclosure notices. Responsible for… Show more Manages/maintains client relationships. Works in-depth with clients to understand the inner workings of the company to create the best approach for managing the portfolio. Interacts and works with Sales Mangers on the same account. In coordination with Sales - presents webinars/demos to current and prospective clients on the platform. Assists Customer Service in solving conflicts/problems within various portfolios. Processing legal contracts and disclosure notices. Responsible for departmental special projects. Show less

Responsible for coordinating various Charter arrangements for the Atlantic City region, including transportation for arriving and departing guests, data entry of group reservations, and handling phone requests from customers for Harrah’s Resort, Caesar’s, Showboat, and Bally’s/Wild Wild West Casinos.Worked with department analyst to produce monthly charter schedules for the Atlantic City Region.

Responsible for identifying and creating relationships with VIP and frequent guests for a 2,500 room property. Worked with various departments including Room Service, Entertainment, Sales, Public Relations, and National Casino Marketing to coordinate any customer services as required, and to execute a flawless guest experience. Set up VIP guest rooms, coordinate room blocks for Charter groups, and tours/showrooms.Worked on the Corporate development team in conjunction with the Apple… Show more Responsible for identifying and creating relationships with VIP and frequent guests for a 2,500 room property. Worked with various departments including Room Service, Entertainment, Sales, Public Relations, and National Casino Marketing to coordinate any customer services as required, and to execute a flawless guest experience. Set up VIP guest rooms, coordinate room blocks for Charter groups, and tours/showrooms.Worked on the Corporate development team in conjunction with the Apple Corporation of the the "Total Connect" pilot for the Atlantic City Region. Assisted with the development of the front desk check-in process for the Charter program at Harrah’s Resort to create an overall expedited and VIP experience for guests. Show less