Promoted into this role in March 2018, responsibilities included all aspects of recruitment including advertising, short-listing candidates and conducting interviews. Inductions, refresher training, DBS ID verification and maintenance of both manual and electronic employee records were also pivotal duties. Employee performance reviews, rota management and absence monitoring were achieved through face to face communications and electronic databases. Collating payroll information included new employee information, processing leavers, DBS refunds and holiday entitlements. I had responsibility for devising GDPR policies and information audits demonstrating knowledge and practice of discretion. Conducting accident investigations through collation of claim information, equipment check sheets and staff training records were imperative to demonstrate employee competence, as well as using a database to log accident forms to locate patterns. Other general administration duties included assisting the Sales Manager with customer enquiries.

The flexibility of this employment has allowed me to pursue my passion for work combined with travel abroad. My role as a team member is varied across a number of departments. Working unsupervised in the Activate Cafe requires excellent organisational and prioritisation skills to serve customers, prepare food and drink orders and deliver service in a timely fashion. My other roles include working as a party host over weekends to deliver children’s birthday parties requiring attention to detail and the ability to multi task whilst remaining calm under pressure. Finally, I also work as part of a team supervising and interacting with toddler sessions, ensuring rules are enforced, as well as regulating health and safety as a qualified First Aider during public sessions.

As an Outdoor Adventure Specialist for two consecutive summers, my highest priority across all activities was managing health and safety procedures. The role entailed completion of Wingspeed Training, correct set up and take down of equipment including climbing knots and belay devices, facilitating high and low ropes activities, instructing on the zip wire and evening camp outs including camp fires and night hikes. The most important aspect of the role was effective teamwork and communication with other colleagues to ensure efficiency and the highest levels of safety for both children and staff. In addition to responsibilities as an Outdoor Adventure Specialist, I also had a duty of care as a general counsellor to the division of sophomore girls (aged 9-10) ensuring their welfare by handling psychological issues such as homesickness, exclusion and general anxiety.

Managing customer experiences across all areas of the centre was critical to maintain repeat custom, whether within the cafe, bar, box office and shows, or the coach tours involving excursions for the elderly and more vulnerable customers. The role required:• Problem solving and prioritisation skills within diary management, as well as literacy and IT skills to document contracts and agreements. • Effective communication and enthusiasm with customers when greeting and managing room bookings and events.• Financial reconciliation at the end of the shift, identifying and resolving any errors occurring over the course of the day. • A high level of responsibility as a tour manager on the coach tours, taking in excess of fifty vulnerable clients out on excursions, as well as problem solving and improvisation skills when dealing with extenuating circumstances in unpredictable environments.

This employment allowed me to pursue interest within the leisure industry and provided a rewarding experience working with children and adolescents with learning disabilities. A positive attitude, determination and problem solving skills were essential to inspire and enable clients to achieve satisfaction. Managing health and safety procedures underpinned all areas of this role.

During my three years at Plymouth University I was a member of the Trampoline and Gymnastics Club, undertaking the role of Treasurer in my final year of study. Responsibilities included cash flow management, regular finance reviews, assisting with fundraising logistics, as well as close coordination with the Students Union to comply with financial regulations. Gaining a British Gymnastics qualification as a Club Judge entailed regularly driving members to competitions across the South West, competing and judging other competitors.

Responsibilities included customer service skills, knowledge and understanding of the university experience and making students feel valued and welcome at university events. As a Tier 1 ambassador I also had the opportunity to visit schools and higher education fairs to encourage students to further their education and present on the student experience.

The Cancer Research Relay For Life Ferndown is a 24 hour annual event consisting of community and corporate fundraising teams. My role included logistical event input as well as actively recruiting teams, presenting at team meetings, maintaining contact both electronically and personally with team captains and individual members using a range of Microsoft applications together with Cancer Research IT systems. As well as organising fundraising events, I was also successful in obtaining donations and resources from companies. This has strongly developed my communication, interpersonal and influential skills due to the need to inspire youth and community led teams to fundraise. During my two years of practical experience with this charity event it raised in excess of £45,000 for Cancer Research UK.

As a sales assistant from the age of sixteen, completing GCSE’s, A Levels and a degree required time management and organisational skills to balance work and education. Responsibilities included customer service, rectifying customer complaints, cash management, auditing refunds, weekly health and safety assessments for the retail store and training new colleagues.

Completion of training for this volunteer role for Plymouth City Council resulted in a certificate of World Host. This role included knowledge of Plymouth as a tourist destination, engagement with the general public and excellent communication skills to assist with the overall delivery of Public Sector events.

Assisting with wedding exhibitions and open evenings at a prestigious hotel, interacting with both previous and potential clients. Attention to detail was critical to the coordination of the events in order to deliver the highest levels of service.