• Having overall accountability for the growing sales and profitability throughout each area of the store.• Managing the teams KPIs and compliance, as well as delivering excellent standards of customer service. • Driving and maximising the sales and profit or the store to achieve growth on same store sales.• Monitoring and reviewing staff and store performance on a daily, weekly, monthly, quarterly and yearly basis.• Organising, preparing and arranging promotional and seasonal… Show more • Having overall accountability for the growing sales and profitability throughout each area of the store.• Managing the teams KPIs and compliance, as well as delivering excellent standards of customer service. • Driving and maximising the sales and profit or the store to achieve growth on same store sales.• Monitoring and reviewing staff and store performance on a daily, weekly, monthly, quarterly and yearly basis.• Organising, preparing and arranging promotional and seasonal materials, displays and planograms.• Maximising sales through effective merchandising.• Leading by example in all aspects of the role.• Recruiting, training, supervising and appraising staff.• Maintaining accurate financial records• In charge of controlling loss prevention for the district. Show less

• Responsible for driving all areas of the business and leading the team to deliver results.• In charge of monitoring and driving a range of KPIs within a fast paced retail environment.• Working with the general manager to improve operations, sales and profit.• Supporting the store manager in identifying opportunities for commercial advanges.• Providing excellent customer service.• Delegating work and tasks to other members of the team.• In charge of staff scheduling and… Show more • Responsible for driving all areas of the business and leading the team to deliver results.• In charge of monitoring and driving a range of KPIs within a fast paced retail environment.• Working with the general manager to improve operations, sales and profit.• Supporting the store manager in identifying opportunities for commercial advanges.• Providing excellent customer service.• Delegating work and tasks to other members of the team.• In charge of staff scheduling and payroll management.During my time at Miss Selfridge I was lucky enough to be selected to study retail management at the Fashion Retail Academy in London. This is a 10 month course in which I learnt in more detail about management. At the end of the course I had to do a 20 minute presentation to the directors of the company about marketing through social media. Once this was completed I received a City and Guilds certificate. Show less

• Directly supervising and coordinating the tasks of all customer service employees.• Training staff.• Answering calls and queries from customers.• Authorising refunds.• Delegating tasks to staff.• Providing feedback to management concerning possible problems and areas of improvement.• Performing any other tasks as assigned by management.• Completing all necessary paperwork.• Resolving customer complaints• Evaluating the work and performance of staff.