Part time Business Improvement Facilitator based at Bovington but I work across the various sites within the business depending on business priorities at that time. I worked full time within this role until September 2020.

Programme Co-ordinator for a nationwide Health, Safety and Environment Programme within the RNLI consisting of 35 Work packages/ Projects within 4 Workstreams ('Safety Management System', 'Risk, Monitoring and Reporting', 'Training' and 'Culture and Communication') and working within a Programme Team of 13 people.

Worked on Corporate Pensions Team (Auto Enrolment and Workplace Pensions), Operations and Self Invested Personal Pension (SIPP) teams. Responsibilities included:• To lead projects within the company and where not leading them being involved in ensuring correct processes are followed. Projects include:o Producing, creating and maintaining project plans to ensure projects run to scheduleo Creating agendas and chairing project meetingo Maintaining updates on actions and chasing outstanding actions with the relevant individualo Liaising with subject experts to create process mapso Creating and producing UAT (User Acceptance Testing) Planso Providing support and leadership to project teamo Liaising with external stakeholders on projects where I am managing the project• Training lead for the company with responsibilities including producing training plans for new starters, maintaining staff training and update training records to facilitate the appraisal process and to plan and deliver training on subjects within my expertise.• Working with my team manager, my team and accounts department to creating and maintain Management Information (Invoicing/ New Business) and Human Resources documents (e.g. Team annual leave calendar).• Following and storing UAT plans and processes for future systems. These are processes and plans are utilised to produce initial procedures, letter templates and control sheets for the Administrators and Team Leaders to use.• When requested working with relevant subject specialists to create and maintain new procedures, letter/e-mail templates and control sheets to aid the administration tasks of the company.• Where requested writing up minutes and producing agendas to be distributed to the attendees of the meetings I have attended. • Writing procedures and templates for the new aspect of the business associated with the introduction of Auto Enrolment and Workplace Pensions as a result of UK Government regulations.

Working on New Business Team I was administrator for complex work within the team, carrying out system testing to ensure the products work as expected. I was the lead facilitator for the department projects working with other teams at other sites. I was also responsible for training within the department.

Member of the Drawdown, Claims, SIPP and Bonds teams where I was trainer for new starters and complaint handling. I was involved in processing the administration work for the team, complaint handler and acting as a team supervisor on occasions. Some project team experience on company projects.