Natalie Shaw
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Natalie Shaw Email & Phone Number

Knowledge Manager at Digital Science
Location: Chippenham, England, United Kingdom 12 work roles 1 school
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Current company
Role
Knowledge Manager
Location
Chippenham, England, United Kingdom
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Natalie Shaw is listed as Knowledge Manager at Digital Science, a with 663 employees, based in Chippenham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Natalie Shaw.

Natalie Shaw previously worked as Senior Knowledge Manager at Starling Bank and Knowledge Production Manager at Nationwide Building Society. Natalie Shaw holds A Levels from Wilmorton College.

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Digital Science

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Profile bio

About Natalie Shaw

I'm a dedicated professional with 30+ years' experience of delivering successful content production projects, in print and digital. I've enjoyed working in industries ranging from Defence to FMCG, Mail Order and Financial Services.I love delivering work that has tangible benefits for users and businesses.I'm an "Advocate" according to 16 personalities, passionate about my work, and I have run successful teams wherever I've been. I lead from the front, and love playing to others' strengths and seeing them shine.I set up Knowledge systems, people and processes for Nationwide, to serve both customers and colleagues. I've covered everything from strategy (working across and with other channels), design and content principles, to content elicitation, writing and build, standards, processes, audit trail, analytics and tech. In 2022, I led the move to a new knowledge platform and provider at Nationwide. With the help of a third party, the team and I built a brand new system and migrated 4,000 content articles, manually - in just three months, launching successfully, on deadline and saving £1.2m over 24 months. We were runners up in the Nationwide Annual Awards in recognition.Digital Content Project Management | Product Owner | Servant-Leader | Leadership | Strategy | UX | Design Thinking | Agile | Waterfall | Content Management | Copywriting | Digital Delivery | Confluence | Jira | Financial Services | Risk Management |

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Digital Science
Digital Science
Knowledge Manager
Chippenham, GB
Employees
663
AeroLeads page
12 roles · 38 years

Natalie Shaw work experience

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Senior Knowledge Manager

Cardiff, Wales, United Kingdom

Knowledge Production Manager

Swindon, England, United Kingdom

Lead a team of Knowledge Authors and Content Designers who elicit, write and build Knowledge content for Nationwide members and colleagues. Responsible for system design, analytics and tech, strategy and planning, content processes, standards & governance.

Sep 2019 - May 2023

Senior Knowledge Author

Swindon, United Kingdom

Pioneering content elicitation techniques & Knowledge processes Write and build new content, establish ways of working and governance

Mar 2018 - Sep 2019

Senior Delivery Lead

Swindon, United Kingdom

Lead the Savings Delivery team: enable collaboration to devise and deliver creative solutions to improve user experience across the Savings area on co.uk, Internet Bank and Mobile app.Use “Scrumban” methodology to structure delivery process, refine backlog, review progress and drive continuous improvement to ways of working and efficiency. Work closely with UX, Visual Design, Development, Content Design, Optimisation and CMS Editor specialists, managing resourcing, funding, and skillsets against demand, plan & schedule as required

Sep 2017 - Mar 2018

Digital Change Manager

Swindon, United Kingdom

Understand impact of change on digital platforms; shape functional & non-functional requirements. Stakeholder management & project delivery, including planning and scheduling with relevant teams. Manage multi-million pound budgets: estimate the cost of change, agree funding, schedule resources & monitor spend.Act as Agile Scrum Product Owner in Help & Support agile team

Dec 2016 - Sep 2017

Digital Content Manager

Swindon, United Kingdom

Manage & deliver multiple content projects and content change to tight deadlines, working with teams & stakeholders: Proposition, Product, Marketing, Compliance, UX, Design, Developers & Content Editors.Act as SME for Savings product area and bring together customer journey best practice with analytics, UX, SEO and customer feedback to improve customer experience across platforms.

Jul 2014 - Dec 2016

Web Content Editor (Contract)

Nationwide Building Society

Swindon, United Kingdom

Support the Digital Content Team during Transformation of the Nationwide website. Write and update website and online bank content using Sitecore and other CMS tools.

Dec 2013 - Jul 2014

Artwork Manager

Blagdon, Bristol

Manage & implement process improvements for retailer brand packaging artwork• Liaise with product technologists, account managers, development teams, factory sites, designers, repro houses and printers to establish constraints and devise timelines • Drive and monitor critical paths, working closely with customers & their agencies to ensure print deadlines are met and packaging delivered to meet product launch• Attend customer meetings; issue cutters and print specifications in line with the Retailer’s design requirements• Consult with internal and external teams throughout to ensure accuracy of packaging & print• Attend on press, as required• Manage £1m pa artwork budget

Feb 2007 - Sep 2012

Head Of Catalogue Production

Swindon, United Kingdom

Lead a team of 6 to produce multiple editions of 9 mail order catalogue titles against tight scheduling, in a pressured, challenging environment. • Source suppliers – negotiate costs and timings• Compile and drive production schedules; monitor progress, ensure deadlines are met • Act as point of contact for internal and external teams; ensure good communication• Brief and work closely with designers and photographers • Manage photography logistics (ie samples & colour matching) and artwork production • “Own” and track production budget (£0.83m per annum)• Direct input into creative process: cover concepts and overall design and brand treatment• Edit and proof copy and artwork• Work closely with buyers and creative teams to ensure accurate reflection of merchandise • Liaise with Web Team to provide image, copy and PDF files• Copywriting (product copy, marketing copy)

2002 - 2006 ~4 yrs

Studio Manager

The Beer Seller
1995 - 2002 ~7 yrs

Technical Editor

Plessey Naval Systems

Templecombe, Somerset

1989 - 1995 ~6 yrs
Team & coworkers

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1 education record

Natalie Shaw education

  • Wilmorton College
    Wilmorton College
    A Levels
FAQ

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What company does Natalie Shaw work for?

Natalie Shaw works for Digital Science.

What is Natalie Shaw's role at Digital Science?

Natalie Shaw is listed as Knowledge Manager at Digital Science.

Where is Natalie Shaw based?

Natalie Shaw is based in Chippenham, England, United Kingdom while working with Digital Science.

What companies has Natalie Shaw worked for?

Natalie Shaw has worked for Digital Science, Starling Bank, Nationwide Building Society, Yeo Valley Farms (Production) Ltd, and Scotts Of Stow.

Who are Natalie Shaw's colleagues at Digital Science?

Natalie Shaw's colleagues at Digital Science include Nicholas Fraser, Emily Cruz, Bethany Myers, Holly Wolcott, Ph.D., and Kirsten Lawn.

How can I contact Natalie Shaw?

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What schools did Natalie Shaw attend?

Natalie Shaw holds A Levels from Wilmorton College.

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