Natalie Wild Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Responsible for the leadership and management oversight of the Client Relations group for the bank. Supported and developed processes that enhanced our client’s experience. Ensured the customer- focused, high performing team provided exceptional day to day service across multiple communication channels, including phone, email and mail. Accountable for.

Markham, Ontario, Canada

Accountable for the development and implementation of contact centre strategic initiatives. Responsible for leading, supporting and development of licenced agents. Oversaw onboarding, licensing and training program for new agents to the centre. Provided input that aligned with the organizations efficiency and effectiveness strategy. Exhibited high levels.

Markham, Ontario, Canada

Supported a team of Licensed Sales and Service Advisors, specializing in Life and Health Insurance advice, providing exceptional customer service. Charged with ensuring team performance and opportunities for success through engaging activities, effective coaching, and rewards and recognition. Implemented enhanced structural procedures from Phone Channel to.

Toronto, Ontario, Canada

Managed and Led a team of 14 Insurance Brokers, ensured sales, client experiences and compliance targets were consistently achieved. Coached individual team members on employee performance, career development, and employee trends. Ensured team adhered to underwriting guidelines to mitigate risk to the bank. Communicated and collaborated with various.

Vaughan, Ontario, Canada

Effectively managed a team of service employees, in a retail branch. Led, coached and developed employees towards achieving business, and personal development. Created and enhanced a solid team and promoted a positive work environment.

Markham, Ontario

Prioritized and managed independent work flow. Maintained effective relationships and provided support and assistance to related TD business units while adhering to Service Level Agreements (SLA). Ensured due diligence while preparing documents and processing requests to make changes and open new accounts for our clients. Protected the interest of the bank.

Markham, Ontario

Responsible for analyzing unusual activity through electronic channels. Investigated clients' accounts that fell into high-risk activity patterns for possible fraud. Advised senior branch management of suspected client intentional fraud. Advised and recommended appropriate course of action, as per TD bank policies.

Markham, Ontario

Completed monthly controls adhering to audit requirements. Ensured customer concerns were handled using the correct channels. Supervised Customer Service Representatives, supported, and coached them. Responsible for opening and closing the retail branch, managed all branch cash supply and securities.

Toronto, Canada Area

Provided full banking services to customers at a branch level, including a very large book of business retail site.

Diploma, Graphic Design

Art History