Natalie Perez Email & Phone Number

Natick, Ma, Us

Program work includes sales prospecting certification, prospecting action kits, social selling, sales skills training, and content development management for our annual Sales Kickoff Conference.Increased focus on GSN business segment guidance and coaching.Outstanding Contributions Award for Training Services 2022Customer Impact Award for Training Services 2023

Wrocław, Lower Silesia, Pl

Contract Role at LiveChat: Sales Enablement ProgramOnboarding:• Created onboarding videos, slide decks, and exercises for new Account Managers in the Learning Management System.Team Growth & Support:• Organized and published the Sales Operations Team Newsletter.• Proofread presentations and supported team members.• Administered, coached, and created content for the Learning Management System.• Developed and stored templates for New Business outreach.Sales Org Website:• Built a website to showcase software and key integrations.• Purchased the domain, created copy, and collaborated with the sales engineer and integrations team to highlight the full end-user and customer journey.Product & Marketing Updates:• Produced bi-weekly update videos, slide decks, and exercises in the Learning Management System.Company-Wide Initiatives:• Assisted other departments with their initial use of the Learning Management System.• Worked with Product Marketing, Marketing, Product, Marketplace/Integrations Developers, Support Team, and the Partner Program to ensure alignment between Sales Org processes and materials.• Strengthened communication between sales, customers, and product teams through user research and usability testing.• Recorded internal messaging with the Creative department to raise awareness of the Sales Enablement Program.• Collaborated with product marketing research to provide the Sales teams with updated value propositions and competitive differentiators._

Contract role focused on helping software companies get their sales enablement programs off the ground and rooted in repeatable processes.

Newton, Ma, Us

Created, built and scaled the first Executive Briefing Program and Executive Alignment Program for a cyber security software company with their HQ in Israel.

Cambridge, Ma, Us

Forrester Innovation Week Finalist 2018Created, built and scaled the first Sales Development program for the Event’s Department. An additional project included getting approval for and managing their first experience with live chat to facilitate event promotion, clarity, and registration support.

Somerville, Ma, Us

Took my experience with conversational marketing and livechat software to product heavy life sciences distribution websites. Initiated the livechat implementation and built and managed early sales and customer service processes.

Boston, Massachusetts, Us

Tasked with a number of change management and growth programs to create and build.

Boston, Massachusetts, Us

Tested, implemented, staffed, managed and scaled a brand new relationship with chat software for a product heavy market research website with a goal of increased website interactivity relating to prospect and customer engagement (and revenue).

Boston, Massachusetts, Us

Individual new business and growth sales representative for major market research and analyst firm.

Salem, Nh, Us

Customer facing role with 90% travel. Built, managed and grew key distributor relationships to increase sales and renewable revenue across the East Coast.

Beverly, Massachusetts, Us

Client facing sales representative for contract IT placement (ERP & CRM).