Natalie Sparrow Email & Phone Number

Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

• Developed and maintained customer relationships through timely and brand-aligned communications in order to retain the 100,000+ customer base• Increased company’s service capacity through establishing partnerships with international service providers leading to a greater than 60% growth in external fleet size• Aligned internal and external customers on technical company procedures by authoring a system processes manual resulting in easier service provider onboarding and maintenance

Vancouver, British Columbia, Canada

• Oversaw the registration of program members by accurately evaluating and recording participant information ensuring seamless program functionality • Supplemented the program’s inventory of accessible lesson plans by authoring content catered to participants’ interests and skill levels, adding over 10 new and unique lessons • Organized and facilitated weekly program events through effective and clear communication to over 100 community members and internal staff

Burnaby, British Columbia, Canada

• Owned volunteer coordination and external communications for two non-profit organizations• Maintained external client relations through content creation and timely communication resulting in increased recognition of brands and higher engagement rates in programs• Reestablished the organizations’ presence in the community by collaborating with local organizations and committees on events, aiding in the post-pandemic revival of three classic summer festivals • Trained and directed up to 80 youth volunteers by effectively communicating the organization’s goals and image, resulting in successful and organized community events

Vancouver, British Columbia, Canada

• Improved customer satisfaction by providing one-on-one interactions and remembering facts about regular visitors • Navigated Squirrel Systems POS quickly and accurately to ensure correct pricing and dietary specifications of orders • Collaborated with up to ten peers per shift to ensure fast and reliable service while maintaining a friendly and COVID-19-safe environment

Redmond, Washington, United States

• Engaged in proactive and self-directed cross-training to learn cashier POS system• Managed large transactions and orders with attention to accuracy• Developed critical teamwork and leadership skills to maintain a safe, friendly, and positive workplace• Earned two Homer Awards from management for supporting other departments and observing workplace safety standards

Redmond, Washington, United States

• Aided in the facilitation of daily art/music/play activities and administrative duties to support students and create fun, engaging environments • Created a positive and friendly summer camp experience by improving supervisory and organizational skills while monitoring groups of up to ten children without teacher supervision • Communicated clearly and competently with lead teachers, managers, and parents about organization, tasks, safety, and conflicts to improve student experiences • Collaborated and connected with children in the classroom to encourage socialization and participation

Redmond, Washington, United States

• Facilitated classroom organization, play and specialty times, and after-school care activities to encourage continued student involvement • Collaborated and connected with children in the classroom to encourage socialization and participation

Redmond, Washington

• Developed fundamental communication, organization, and problem-solving skills that were further developed over my time at MCH• Interacted with children from ages 2 through 5 under the supervision of lead and assistant teachers• Aided in teacher-led activities

Bachelor Of Arts - Ba, Human Geography, Spanish, High Distinction

Activities and Societies: Arts Co-op Program, Musical Theatre Troupe Orchestra

Spanish Language And Literature

Activities and Societies: CLM Study Abroad Program Semester abroad in Granada, Spain. Classes were taught fully in Spanish at the B2.

High School Diploma

Activities and Societies: Orchestra, Musical Theater Orchestra, Peer Mentoring, Track and Field (Discus and Shotput)