Natalie Buffett Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

• Lead and manage the definition, implementation and communication of the organisation’s Business Transformation program and supporting initiatives, • Operational management of MDA National’s technology, transformation, program management and business continuity functions,• Management of technology, data and cybersecurity risk,• Compliance and regulatory management including APRA CPS234,• Member of the Executive Leadership Team reporting to the CEO,• Member of the Technology Advisory Committee,• Board and Audit & Risk Committee Reporting

Melbourne, Australia

Strategic and operational management of the Institute’s technology, data and digital functions ‐Member of the Executive Leadership Team reporting to the CEOKEY ACHIEVEMENTS - Development and execution of the Institute’s Technology and Digital Strategy with a focus on business transformation and right sizing the ICT function - Outsourcing managed service function to reduce cost and to provide a true 24 x7 support model- Transitioned 90% of the Institute’s software, infrastructure and backups to cloud services- Enhanced the Institute’s approach to data security and implementation of additional mail protection services- Development and implementation of the Institute’s first Business Intelligence and data mining tool- Implementation of the Institute’s first Electronic Document Management System

Responsible for the execution of CPA Australia’s digital strategy and management of CPA Australia’s Digital Publishing teams – Reporting to Executive General Manager Communication, Content & PublishingKEY ACHIEVEMENTS- Establishment of Digital Governance Model and Digital Evaluation framework- Endorsement of Digital strategy by Executive Management Group- Endorsement of multi-channel Customer Experience Strategy by Executive Management Group- Development of digital reporting capability including content and site optimisation strategies- Development of CPA Australia’s first multi lingual and responsive site becomeacpa.com.au - Re-platforming cpaaustralia.com.au from Opentext to Sitecore, making the site responsive and adopting a personalised approach to content delivery- Increase in open rate for weekly email newsletter out to 180,000 people from 19% to avg. 40% - Personalisation and split testing program that resulted in increased product sales

Responsible for KPMG Australia’s Digital Marketing function.

Responsible for the development and implementation of KPMG Australia’s new kpmg.com.au website and other key online properties.

Responsible for the Global Marketing & Communication stream of kpmg.com member firm adoption - Reporting to the Global head of Marketing for KPMG International.