Natalie Chamblin Email & Phone Number

Memphis, Tennessee, United States

Austin, Texas, United States

Essential Duties:• Arranging services for pet travel including:- Identifying routing option(s) including contingency options as needed- Hiring and coordinating with contractors for pick-up, check-in, customs clearance, and delivery services- Booking, confirming, and tracking flights including plans where multiple airlines are involved- Reworking plans affected by embargoes, service interruption, extreme weather conditions, etc.• Additional Responsibilities:- Utilizing Salesforce and Conga to create tools for the Logistics team including utilizing merge fields to pre-fill flight booking sheets, customs forms, and other required documents- Aiding in the development of team SOPs and onboarding procedures- Maintaining professional and technical knowledge related to pet relocation and pet travel industries including LAR and AWA

Austin, Texas, United States

Essential duties and responsibilities:• Manage Pet Vaccination Records, Health Certificates, and Government Endorsements- Request, obtain and review pet vaccination records- Manage any corrections, reformatting or editing of pet vaccination records - Review Health Certificates prior to Government Endorsement when requested- Prepare, arrange, coordinate, and pay for government paperwork & USDA Endorsements- Submit Digital Documentation as needed by local governments- ProvideGuidance atVet VisitsoProvide guidance for the International Health Certificate Vet Appointment- Provide a Vet Appointment Checklist & Recommendations Guide- Be available and on-call during vet visits to field questions or issues from the veterinarianCreate Timelines and Tracking Documents- Create and send pet Vaccination Timeline- Generate, send, and track documents and packages between veterinarians, USDA, and service partnersGeneral/Other Duties as Assigned- Maintain professional and technical knowledge related to pet relocation and pet travel industries- Establish professional relationships with client Veterinarian offices, FedEx, and Government Officials providing support and guidance throughout the move timeline- Communicate clearly to manage expectations of external and internal vendors, employees, and stakeholders- Utilize our CRM platform to provide accurate and up to date information to the team.- Become proficient in navigating the USDA’s electronic endorsement system –VEHCS- Be an active participant in improving our processes by sharing your knowledge, your ideas, and suggestions.- Build, manage and audit Veterinarian Accounts in Salesforce

Austin, Texas

Additional responsibilities to the IRC role:- Developing training materials for new team members- Consulting with management to further develop company best practices- Assisting other teams with international and domestic moves outside of the EU/UK regions

Austin, Texas

- Executing and coordinating complex logistical plans for international pet relocations.- Liasing with international representatives from partner companies.- Establishing timelines to ensure every step of a move is completed as early as possible.- Creating contingency plans in case of weather embargos or changes to airline policies.- Coordinating with veterinarians to ensure the correct documentation is completed for the destination country.

Austin, Texas

- Qualified leads.- Researched and developed logistical plans to relocate pets within the US and between the US and Canada.- Presented and negotiated contracts.- Coordinated with vendors, airlines, and government entities to execute move plans.

Memphis, Tennessee, United States

Knoxville, Tennessee, United States

Responsibilities Included:- Scheduling installations in nine states via phone and email.- Mastering the utility ticketing systems for six states, often utilizing GIS for accuracy.- Creating orders and processing deposits.- Contacting customers in need of assistance.- Auditing monthly revenue reports for 19 sales consultants.- Optimizing drive time for field technicians and sales consultantsIn Winter 2015: I also had the opportunity to learn Orchard CMS to transfer existing internal reference material website to a new, more user-friendly site for our field staff.

Knoxville, Tennessee, United States

Responsibilities included:- Taking inbound calls to facilitate scheduling service appointments and training sessions- Gathering information for consultants prior to their sales calls and visits- Selling add-on products and service plans- Selling and renewing subscription services- Coordinating with multiple departments to handle client needs- Verifying consumer data on each callHighlights:+ Selected as peer mentor within two months of employment.+ Exceeded monthly sales goal every month+ Topped sales board three consecutive months prior to promotion and kept a position in top five sellers for seven months from my start in sales.+ Selected for seasonal role assisting Sales Support in May 2015, which was made permanent in September 2015.

Knoxville, Tennessee Area

- Prioritizing daily operations based on forecast, schedule, and workload.- Interviewing, hiring, and supervising team members.- Training team members to uphold excellent standards of customer service. - Driving profitable sales through guest service and credit card enrollments.- Creating clear, attainable objectives for team members.- Fostering a sense of community among team members through mutual respect.- Assessing and selecting top talent at hourly team member level.- Ensuring service areas are up to various standards including store appearance, instocks, and minimizing guest wait times.- Developing peer leadership skills.As Leader on Duty I was also responsible for the security of the building and its occupants during the opening and closing shifts.

Oak Ridge, Tn

Collaborating with the National Geospatial-Intelligence Agency on infrastructure projects:- Creating workflow for Phase II of the rail database project.- Ensuring the accuracy of US rail line datasets as well as digitizing new or missing tracks.- Performing quality assurance and control, verification and validation, and improvement of various vector datasets using open source data and imagery to identify locations and capacities of schools, universities, daycares and prisons to be incorporated into LandScan USA.Assisting in the continuing development of LandScan Global.Calculating population density by utilizing various datasets, extracting global house size and socioeconomic classification, and measuring surface area with ArcGIS.Testing Population Distribution Modeling software in development stages.Created a cartographic representation of ORNL employee flight patterns and volume in and out of McGhee Tyson Airport as part of a large scope marketing program.Collected information on BP Gulf Coast Oil Spill as part of an emergency response function for the Department of Homeland Security.

Knoxville, Tennessee Area

Training Student Assistants.Maintaining the condition of the desktops, laptops, printers, copiers, and physical areas in all labs.Checking all equipment that has been reported as malfunctioning.Enforcing departmental and university policy.Assembling new hardware for the labs.Installing software updates and new builds to computers as needed.Assisting users with software and hardware issues.

Knoxville, Tennessee Area

Assisting users with software and hardware issues.Maintaining the condition of desktops, laptops, printers, copiers physical areas in the labs.Reporting any equipment deemed malfunctioning.