Natalie Chick Email & Phone Number

United States

Greater Boston

*Manages 5-state territory and 400+ stores ranging from high revenue to mid-size revenues for a company providing sustainably sourced, wet pet food.*Travels for site visits and service calls. *Responsible for relationship building and maintenance, product orders, educational seminars, and being available for questions and answers from store leadership and associates. *Meets and exceeds monthly and quarterly goals for site visits, location improvements pertaining to products, and education programs with detailed action plans. *Grew revenue through education, new product demonstrations, and a fresh perspective on product placements and showcasing.*Delivers detail-oriented educational programs tailored to retail stores and provides open conversations with associates.*Provides outstanding customer service with excellent communication, building and maintaining solid relationships with customers, and follows through on requests and services.

-Nurture talent and lead team:engage the minds of my team and develop their skills to build a thriving team-Grow a successful, multi-million dollar business: drive sales leveraging business acumen, efficiency and problem solving-Integrate the business into the community -Delight and uplift customers through human connection

• Oversees all aspects of inventory such as merchandise replenishment, adjustments, weekly cycle counts, store transfers, RTV’s and shipment processing. • Overall management of store operations• Ensures appointment availability by overseeing the scheduling of both grooming and sales associates.• Organize special store events and promotions.• Ensures Salon compliance with company and government regulations. • Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals.• Inspire, lead, and motivate others to perform their best every day. • Share product knowledge and suggestions to fit customer needs and promote pet health. • Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.

Woburn, Ma

• Identifies opportunities to grow the business and ensures all associates are building relationships with Pet Parents• Interact with Pet Parents and provide helpful, responsive, and accurate service to solve any issues• Monitors the safety and wellbeing of every per and associate in the Salon• Achieves and exceeds sales plan• Ensures appointment availability by overseeing the scheduling of associates• Coaches and develops Salon associates and identifies candidates to attend Academy training• Maintains Salon compliance with company and government requirements • Recruits, hires and trains new associates• Ensures Salon has appropriate supplies and inventory• Onboard all new salon associates and groomers, ensuring their completion of all training requirements and annual safety certifications, evaluating the quality of grooms, and providing ongoing learning opportunities

Tewksbury

• Lead marketing efforts with prospect-centered outreach in surrounding towns.• Develop marketing material to attract new prospects within the market.• Create events to aid in resident satisfaction and retention.• Engage prospects by taking them on custom tours of the community based off their specific needs.• Focus on securing all pending lease renewals before lease expiration date.• Complete out-reach marketing on Craigslist multiple times a day

Burlington

• Complete out-reach marketing on Craigslist multiple times a day• Responsible for touring prospective residents around the community and completing lease forms and agreements• Maintain a tour to lease ratio of at least 25%• Thorough knowledge of the community’s leasing terms and regulations• Provide exceptional customer service in daily interactions with current and prospective residents• Conduct credit and screening checks of all prospective residents• Process all resident renewal and lease break inquiries• Organize all community administrative files and forms

•Schedule group, tour and school reservations •Assist in the training, and development of Team Members in a manner, which builds and sustains a high performing team and minimizes turn over•Supervised daily operations and staff•Answer customer questions about the aquarium and its exhibits •Manages and communicates information through various processes, such as computers, telephones, and meetings•Consistently maintains a respectful, effective, and professional manner in all interactions with customers•Provide administrative support such as: typing memos and letters, answering telephone, and taking and distributing messages•Process credit card and check transactions•Reconcile Funding

•Maintain creative store layout and product merchandising in support of regional and national vision•Assist in the selection, training, development, and counseling of Team Members in a manner, which builds and sustains a high performing team and minimizes turn over•Develop cash register and cash handling procedure•Manage and file paper work•Create contacts and partnerships with other area businesses and potential customers•Partake in corporate fund raising events to support local shelters•Build product displays and stocking shelves to keep a neat appearance

•Assist in the coordination and production of fundraisers such as the annual Fur Ball and Walk for Animals•Conduct adoption interviews and provide detailed information to the public about adoptable animals•Promote positive relationships with the general public, volunteers and staff while promoting the society’s programs, policies and philosophies•Provides general information to the public on SDHS processes; including adoption, relinquishment, medical and behavioral examinations and euthanasia•Provide administrative support such as: typing memos and letters, answering telephone, and taking and distributing messages•Check voice mail messages throughout the business day returning calls promptly that relate to the adoption program and forwarding any / all other calls to appropriate department•Assist in creating PowerPoint slides, posters and bulletin boards for advertisements and promotions

Bachelor Of Arts (Ba), Psychology

Activities and Societies: Events, Planning, Leadership

Hsd, Animal Sciences