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Natalie Dowle Email & Phone Number
Head of Consumer Experience
at
Financial Times
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Consumer Experience
Location
New York, United States
Company size
Who is Natalie Dowle? Overview
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Quick answer
Natalie Dowle is listed as Head of Consumer Experience at Financial Times, a with 1228 employees, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Natalie Dowle.
Natalie Dowle previously worked as Member at Chief and Head of Customer Care, The Americas at Financial Times. Natalie Dowle holds 1St Class Honours With Distinction In Business Management, Business Administration And Management, General from University Of Surrey.
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Email format at Financial Times
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Financial Times
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Profile bio
About Natalie Dowle
I am a highly motivated, trusted and nurturing Customer Care leader. I'm resilient and energized by change and passionate about delivering outstanding experiences for customers whilst inspiring teams to deliver them. I have 10+ years of experience in digital media, in subscriptions, building influence with stakeholders, and leading local, offshore and outsourced teams. I'm an FT Next Generation Board Alumni - created in 2019 to bring employee perspectives directly to our executive board through reverse-mentoring. I'm enthusiastic about improving and celebrating diversity -I'm an active committee member of our FT Women employee network and Co-Chair FT Sustainability. Through our DE&I Taskforce, I focus on impacting the youth of tomorrow by leading our workplace mentoring program in partnership with Big Brothers, Big Sisters of New York City.Became a CHIEF Member in New York City in 2023.
Current workplace
Natalie Dowle's current company
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Financial Times
8 roles · 19 years
Natalie Dowle work experience
A career timeline built from the work history available for this profile.
Member
Current
Aug 2023 - Present
Head Of Customer Care, The Americas
CurrentI deliver brand enhancing Customer Care through effective and strategic management of Customer Care operations within the Americas as well as leading our global Subscriber Engagement team to support commercial growth and build long-term customer loyalty. I'm a customer advocate and brand ambassador, continuously listening to and addressing subscriber needs with highly skilled, motivated front line teams, whilst collaborating effectively with stakeholders to influence and improve the customer experience.
Jan 2016 - Present
Customer Service Specialist
Managed all activities relating to the provision of proactive and reactive customer service to print subscribers across the US and Canada, maintaining a customer satisfaction score of 90% and retention save rate of +15%
May 2014 - Dec 2015
Product Consultant Team Leader - Uki & Cemea
Pioneered and managed a successful, new team providing training and support services to B2B clients to deliver the UKI regional sales strategy and exceed annual sales targets.
Mar 2012 - May 2014
Product Consultant - B2B Corporate Content
Delivered high quality, multi-channel consultations and bespoke training to B2B clients on new and existing FT products. Collaborated with Sales to support the acquisition of new clients and retention of existing accounts through tailored client-solutions.
Nov 2010 - Apr 2012
Account Manager / Brand Coordinator
Rsr London
Account Manager of luxury, high end global womenswear brands overseeing the seasonal ordering and delivery of collections to 40+ UK and Ireland retailers
Oct 2009 - Oct 2010
Personal Assistant To Managing Partner & Director Of Administration
Mountbatten 12 Month Internship Program: Personal Assistant to Managing Partner and Director of Administration, delivering office management duties and front of house support to the highest standards.
2008 - 2009
~1 yr
Team & coworkers
Colleagues at Financial Times
Other employees you can reach at chief.com. View company contacts for 1228 employees →
CP
Cristina Paul, Cfp®
Colleague at Financial TimesNew York, United States
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EM
El Mehdi Rami
Colleague at Financial TimesCasablanca, Casablanca-Settat, Morocco
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MJ
Md Juwel
Colleague at Financial TimesRiyadh Region, Saudi Arabia
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MM
Mohamde Mossafiri
Colleague at Financial TimesAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
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SD
Sai Dpr
Colleague at Financial TimesHyderabad, Telangana, India
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AW
Amanda Whipkey Mcmaster
Colleague at Financial TimesWashington, District Of Columbia, United States
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AA
Anusiya Anusiya
Colleague at Financial TimesCoimbatore, Tamil Nadu, India
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RL
Rebecca Lamper
Colleague at Financial TimesGrand Rapids, Michigan, United States
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AS
Arun Singh
Colleague at Financial TimesMukerian, Punjab, India
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CG
Chrissy Geibel
Colleague at Financial TimesGermantown, Tennessee, United States
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Cristina Paul, Cfp®
Colleague at Financial TimesNew York, United States
View →
EM
El Mehdi Rami
Colleague at Financial TimesCasablanca, Casablanca-Settat, Morocco
View →
MJ
Md Juwel
Colleague at Financial TimesRiyadh Region, Saudi Arabia
View →
MM
Mohamde Mossafiri
Colleague at Financial TimesAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
View →
SD
Sai Dpr
Colleague at Financial TimesHyderabad, Telangana, India
View →
AW
Amanda Whipkey Mcmaster
Colleague at Financial TimesWashington, District Of Columbia, United States
View →
AA
Anusiya Anusiya
Colleague at Financial TimesCoimbatore, Tamil Nadu, India
View →
RL
Rebecca Lamper
Colleague at Financial TimesGrand Rapids, Michigan, United States
View →
AS
Arun Singh
Colleague at Financial TimesMukerian, Punjab, India
View →
CG
Chrissy Geibel
Colleague at Financial TimesGermantown, Tennessee, United States
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1 education record
Natalie Dowle education
FAQ
Frequently asked questions about Natalie Dowle
Quick answers generated from the profile data available on this page.
What company does Natalie Dowle work for?
Natalie Dowle works for Financial Times.
What is Natalie Dowle's role at Financial Times?
Natalie Dowle is listed as Head of Consumer Experience at Financial Times.
Where is Natalie Dowle based?
Natalie Dowle is based in New York, United States while working with Financial Times.
What companies has Natalie Dowle worked for?
Natalie Dowle has worked for Financial Times, Chief, Rsr London, and Selldorf Architects, New York City.
Who are Natalie Dowle's colleagues at Financial Times?
Natalie Dowle's colleagues at Financial Times include Cristina Paul, Cfp®, El Mehdi Rami, Md Juwel, Mohamde Mossafiri, and Sai Dpr.
How can I contact Natalie Dowle?
You can use AeroLeads to view verified contact signals for Natalie Dowle at Financial Times, including work email, phone, and LinkedIn data when available.
What schools did Natalie Dowle attend?
Natalie Dowle holds 1St Class Honours With Distinction In Business Management, Business Administration And Management, General from University Of Surrey.
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