Natalie Ecdao Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

- Manages the order process of Breast Cancer Index and Cancer Type ID tests from oncology clinics in Southern Arizona and New Mexico- Completes inbound calls from the Client Services main phone line and outbound calls to pathology and oncology facilities- Partners with Oncology Account Executives to ensure exceptional client satisfaction is delivered- Coordinates with pathology facilities to retrieve patient specimens to be tested in our lab- Monitors reports on Client Services dashboard and email inbox ensuring client communication is prompt and professional- Utilizes Salesforce to input client orders and store patient health information- Handles call back requests to physicians, nurse practitioners, and other medical staff

San Diego, California, United States

- Train new-hire patient care assistants clinical skills such as: charting, measuring intake and output, securing safety restraints, bladder scans, and EKGs- Utilize Epic for record keeping of all patients’ medical history and daily charting- Directly works with registered nurses to support patients throughout a 12 hour shift- Floats to different units such as Cardio, Neuro, Progressive Care, Trauma, Intensive Care, Emergency Department, and Mother-Baby- Efficiently collaborates with the clinical care team to provide excellent care to patients- Assists at least 6 patients per shift with personal needs, activities of daily living, and recovery- Performs vital signs, EKGs, bladder scans and monitors patients via telemetry

San Diego, California, United States

- Utilize eClinicalWorks for contact management, scheduling, and record keeping of all patients’ medical history- Greet, room, and take vitals on 15-20 patients per day - Assist the physician with pain injections of the lumbar spine, cervical spine, and joints- Assist the physician with procedures such as, radiofrequency ablation, nerve blocks, Botox, platelet rich plasma and stem cell injections, and spinal cord stimulator implantation trials- Support the physician’s assistant with dispensing in-house medication- Administer Toradol injections to help relieve patients' pain

San Diego, California, United States

- Serve as the primary point person within the organization for all Padres Blue Plan Members - Assist with inbound customer service for Padres Platinum and Gold Members- Utilizes CRM for contact management, sales pipeline tracking, and ensuring all record keeping is timely and accurate- Support the Sales and Service Team meet or exceed renewal rate goals set forth each season

San Diego, California, United States

- Conceptualized and implemented a social media marketing plan that increased social media presence from 500 to 5,000+ engaged followers yielding a 270% increase in monthly revenue - Designed and developed marketing materials including videos, photos, and social media campaigns fostering a strong brand presence that grabbed the attention of noteworthy individuals, leading to new business opportunities- Analyzed qualitative and quantitative data related to customer behavior to determine how to incentivize customers while maintaining high levels of engagement leading to large volumes of recurring customers

San Diego, California, United States

- Engaged in strategic partnerships with local organizations and businesses with similar brand values creating increased customer engagement - Developed training, daily operational workflows, and a customer loyalty program to increase customer and employee satisfaction - Coordinated and operationalized plan for large catering events to ensure smooth execution and timely delivery of services

San Diego, California, United States

- Collaborated with cross-functional teams to design elaborate themed window displays increasing brand recognition and inventory turnover by 45% to meet sales goals - Identified solutions, often cross collaborating with various teams to resolve customer complaints

Bachelor Of Science - Bs, Marketing

Activities and Societies: Women in Business, Women in Sports, Girl Gains SDSU (Fitness Club), Aztec Mentorship Program

Associate Of Science - As, Health Services/Allied Health/Health Sciences, General

Associate Of Science - As, Business Administration And Management, General