Projects Manager working within the Information, Advice and Participation Services department of Student and Academic Services. Coordinating initiatives and working on a key strategic project to promote and implement a holistic university-wide approach to support student and staff mental health and wellbeing, with a particular focus on intersectional mental health and the needs of underrepresented student groups. Primarily leading the university’s work on implementing a whole university’s… Show more Projects Manager working within the Information, Advice and Participation Services department of Student and Academic Services. Coordinating initiatives and working on a key strategic project to promote and implement a holistic university-wide approach to support student and staff mental health and wellbeing, with a particular focus on intersectional mental health and the needs of underrepresented student groups. Primarily leading the university’s work on implementing a whole university’s approach to mental health and managing the Student Minds University Mental Health Charter (UMHC) submission.Overall Project Management activities and guidance as the project lead on the Mental Health Charter award submission, establishing governance, oversight and carrying out PMO responsibilities.Expert voice at Greenwich in the University Mental Health Charter (UMHC) framework, award and assessment criteria.Established a university-wide UMHC communications strategy, and strategic action plan. Collating information and impact evidence for the university's self-assessment report. Collaborating with key stakeholders and developing a contributor plan. Coordinating the evaluation & assessment process for the self-assessment and student-led report through to submission, and outcome activities. Writing and submitting the self-assessment report and associated evidence.Responsible for BAU Planning to establish on-going resourcing and monitoring of mental health initiatives and activities for continuous improvement, annual reviews and re-assessments for the UMHC Award. Show less

Supporting students with additional needs through their lives at the University of Greenwich to develop independence, confidence and help achieve their academic goals. Working one-to-one as a ‘buddy’ and ‘mentor’ helping students address barriers to learning created by a particular impairment such as physical and mental-health conditions, learning difficulties, ADHD or autistic spectrum disorders. Examples included dealing with anxiety, stress and concentration challenges, effective time… Show more Supporting students with additional needs through their lives at the University of Greenwich to develop independence, confidence and help achieve their academic goals. Working one-to-one as a ‘buddy’ and ‘mentor’ helping students address barriers to learning created by a particular impairment such as physical and mental-health conditions, learning difficulties, ADHD or autistic spectrum disorders. Examples included dealing with anxiety, stress and concentration challenges, effective time management, developing learning strategies, and empowering individuals to manage their workload and create a suitable work-life balance.•Provided support and reassurance for students adapting to the academic demands of higher education. Helped students manage their anxiety levels and maintain motivation.• I assisted students with organising their workload and diary management, ensuring they were aware of upcoming deadlines and exams schedules. • I supported individuals to build independence and encouraged access to the wider aspects of student life; for example, social interaction for those on the autistic spectrum, encouraging communication with peers and staff.• On a weekly basis I provided in-person support in notetaking within their lectures and tutorials, as well as study skills assistance around these times to complete assignments and carry out exam revision. This involved supporting students in the library or online, helping them to find the correct resources for work, helping them structure and proof-read assignments.• Practically, I assisted students with mobility requirements to navigate around campus and facilities.• Periodically I offered exam support in the role of prompt, reader or scribe (on behalf of candidates). • I liased with both Equality Focus agency and the University's Well-being Support team, where appropriate, regarding student progress or on any matters regarding their support needs or well-being. Show less

Weekly volunteer, greeting service users and serving customers at the Age Exchange Community Hub.

Most recently working within the corporate Programme Management Office leading and delivering on a breadth of projects and change initiatives. Managing projects and project teams, including external suppliers, on many different types of technical or change initiatives such as new and upgraded applications, strategy reviews and service change, records digitisation, cultural change, business process and compliance improvements in this local London Authority.Key achievements… Show more Most recently working within the corporate Programme Management Office leading and delivering on a breadth of projects and change initiatives. Managing projects and project teams, including external suppliers, on many different types of technical or change initiatives such as new and upgraded applications, strategy reviews and service change, records digitisation, cultural change, business process and compliance improvements in this local London Authority.Key achievements include managing a high profile Council-wide Microsoft 365 migration project through the start of the implementation phase, working on the proof of concept for a Council-wide scanning and storage solution, Review of the Enforcement function, supporting a new Environmental Waste strategy, launching a replacement Street issue reporting system, implementation of a new Building Control application management tool, and delivering an Adult Social Care finance and charging programme of work.Trained and qualified in Agile Project Management Foundation & Practitioner and PRINCE2 Practitioner. Show less

Working within the Digital Transformation Team on the implementation of specific digital/service redesign initiatives, responsible for achieving identified savings via the Lewisham Future Programme. Working on local authority projects to design and deliver transformation activity utilizing technology; supporting organizational and cultural and behavioural change, underpinned by new digital capabilities.

I was accountable for project managing tool and process initiatives, and driving CIP programmes supporting the Online Operations business globally. I excelled in my ability to coordinate several concurrent projects, working across functional, matrixed teams and building productive relationships with a variety of internal and external partners.Key Achievements:•Owning the launch of multiple online project tracking tools completed up to 2 months ahead of schedule, allowing 100% of… Show more I was accountable for project managing tool and process initiatives, and driving CIP programmes supporting the Online Operations business globally. I excelled in my ability to coordinate several concurrent projects, working across functional, matrixed teams and building productive relationships with a variety of internal and external partners.Key Achievements:•Owning the launch of multiple online project tracking tools completed up to 2 months ahead of schedule, allowing 100% of projects to be located in a single repository•Setting up local currency billing and collections in Russia, protecting revenue target attainments of $5M and enabling a 10% increase in quarterly sales revenue•Launch of a new CRM ticketing tool delivered on time, resulting in a 90% attainment in Initial Response Time metrics; achieved seamless integrations and migrations with no unscheduled downtime•Implemented outsourcing initiatives that resulted in 80-100% reduction in FTE operational tasks and cost efficiency savings of up to $180K•Facilitated internal and partner readiness in the deprecation of a legacy Ad serving platform, ensuring defect-free releases through careful planning, testing and QA efforts•Creation of standardised project processes, documentation and tracking; ensuring the consistency and accessibility of data•Responsible for streamlining the consolidation of documentation in an e-resource library, training and on-boarding within H1 timeframe Show less

Role Summary: I was the leadership representative in the PubOps team, managing relationships and projects between market partners, media sourcing teams and operationsKey Achievements:•Coordinated global team projects on both long and short term timelines; including outsourcing of operational responsibilities to external vendor teams•Reporting and analysis of monthly market metrics and KPIs•Mentorship and role coaching for 1-2 Publisher Operations Specialists

•Management of 5 Operations Specialists & Campaign Strategists, responsible for implementation and management of campaigns across 10 European markets•Oversaw an average monthly revenue of $7 million across EMEA

I recruited, coached and managed a successful Ad Operations team, prior to acquisition into the Microsoft Corporation. Key Achievements:• Partnered with EMEA, UK & US Operations, Sales Account managers, Media Buyers, Analysts and Finance colleagues to successfully launch 6 new Network Performance Media businesses in DrivePM EMEA (aQuantive), and subsequent integration into Microsoft Advertising programmes

• Day-to-day management of 4 direct reports on the Spanish & Italian teams. Streamlining procedures and implementing best practices within the Operations department.• Coordinating month-end reporting & analysis, resolving high-level issues that place revenue at risk. Regular report updating for Month & Quarter end, to achieve 100% revenue recognition across Europe; highlighting and escalating issues that could affect revenue.• Regular communication with Client Services & Sales… Show more • Day-to-day management of 4 direct reports on the Spanish & Italian teams. Streamlining procedures and implementing best practices within the Operations department.• Coordinating month-end reporting & analysis, resolving high-level issues that place revenue at risk. Regular report updating for Month & Quarter end, to achieve 100% revenue recognition across Europe; highlighting and escalating issues that could affect revenue.• Regular communication with Client Services & Sales teams in Spain and Italy addressing escalated queries & troubleshooting. Short-term stays in country offices to improve internal client relationships & customer service levels within Operations• Quality checking team’s daily work to ensure Yahoo standards and SOX policies are respected Show less

• Independently co-ordinating approximately 100 monthly campaigns for the Spanish market. Checking creatives to ensure they met specifications, and scheduling live on the Yahoo network• Proactively monitoring delivery & communicating this to Sales to optimise campaign performance. Working closely with finance and managers to ensure accurate revenue recognition on all orders

Role Summary: I co-ordinated the production of print and on-line adverts, entering contract data into publishing systems and trafficking creative materials (Spanish, Portuguese, Eastern European, Mediterranean & Middle Eastern territories)Key achievements: •Individually managed $1 million+ worth of advertising and accurately tracked this revenue monthly•Customer service point of contact for clients in over 25 countries