Natalie Holmes Email & Phone Number

Snohomish, Washington, United States

• Executes trainings and creates content related to safety procedures and onboarding.• Tracks certifications for 160 employees and schedules and performs recertifications as needed.• Performs follow up on on-site safety incidents and near misses.

Seattle, Washington, United States

• Leads and oversees the organization’s Donation Advocacy Program to train and coach 38 staff members on how to supportively educate families about cornea and tissue donation to maximize tissue authorization rates.• Identifies underperforming staff and conducts call analyses to develop coaching plans to increase their cornea and tissue authorization rates when speaking with potential donor families.• Manages a direct report and performs and delegates tasks such as trainee shadowing, instructor led training, and donation discussion call auditing to ensure the success of the Donation Advocacy Program.• Collaborates with other Donor Operations Managers, Medical Review team, and the Family Services department to schedule and conduct all donation discussion trainings and quality assurance call auditing for six trainees at a time.

Seattle, Washington, United States

• Instructed and coached coordinators how to effectively communicate with families who have just lost a loved one regarding cornea and tissue donation to maximize authorization and recovery rates.• Conducted hundreds of instructor-led trainings for 30 individuals and provided continual coaching for a dozen more staff members during a period of historically high hiring rates.• Identified areas in which training resources had not yet been developed and created new content to better train staff through tools such as Articulate 360 Storyline, Rise, and Canva.

Greater Seattle Area

• Oversaw a team of eight while providing specialized advisory and delegation to maximize team efficiency of coordinating donor screening, donation discussions, and recovery of cornea and tissue donation.• Determined tissue’s medical suitability, obtained high rates of family authorization, and coordinated complex logistics to acquire transplantable tissues for SightLife and its partners.• Served as a liaison between donor operations, medical review, tissue partners, and training teams to increase rates of tissue authorization and quality.• Promoted to Team Lead within an 11-month timeframe for exceeding department goals, an achievement which historically takes over 18 months.

Seattle, Washington, United States

• Received hundreds of patient referrals from nurses, medical examiners, and coroners and obtained medical information to determine whether their patient qualified to be a cornea or tissue donor.• Spoke with families who had recently lost their loved ones regarding cornea and tissue donation supportively, informatively, and in a gift-centric manner to achieve a career 79.1% cornea and tissue recovery authorization rate.• Directly gained authorization for donation for 333 cornea donors and 66 tissue donors which gives sight to 600+ individuals and provides lifesaving and life-enhancing tissue grafts to hundreds of others.• Coordinated logistics with a variety of stakeholders including hospital staff, funeral directors, tissue processors, and eye recovery technicians to acquire transplantable tissues for SightLife and its partners.

Seattle, Wa

• Assisted women experiencing homelessness access essential services such as laundry, showers, and sleeping rooms.• Engaged first hand with underserved and vulnerable populations to identify and address their unique personal challenges in order to improve their overall health and wellbeing.• Ran daily operations at the Day Center including receptionist work, organizing, monitoring and documenting donations, and managing inventory.

Seattle, Wa

• Piloted personal outreach within a diverse 150 member organization to raise member involvement from 75% to 95%, earning a national top-honor award.• Produced and maintained spreadsheets to monitor accolades of 150 individuals over the course of one year.

Kirkland, Wa

• Collaborated with city planners of six local cities to effectively interact with citizens to achieve city-specific goals, such as increasing recycling and composting rates and protecting nearby aquifers.• Implemented community-based social marketing to educate and encourage hundreds of individuals to engage in healthy green behaviors.• Conducted tabling at community events to engage with diverse communities to identify and address perceived obstacles to performing desired green tasks such as recycling and composting correctly.• Worked with a team of 10 to contact 10,000 customers in person and over the phone to further extend the company’s services and demonstrate helpful client support.

Seattle, Wa

• Facilitated educational programing for a diverse array of community members from the greater Seattle area to expand learning about health and the natural world.• Operated within a group setting and independently in order to accomplish daily educational activities.• Communicated effectively to children ages 0-8 as well as parents to address any questions or concerns they may harbor regarding the educational topic at hand.