Natalie Johnson Email & Phone Number

Bend, Or, Us

Bend, Or, Us

- Billing- Consultant invoicing - Client Statements- Client Invoicing- Accounts Payable- Event Planning- Certificates of Insurance- Expense Reports- Project Start Ups

Bend, Oregon, United States

In my role as a Customer Service Representative, I demonstrated expertise in both Salesforce and Aspire platforms to create, oversee, and resolve cases efficiently. My responsibilities included a diverse range of tasks, including providing EFA (Equipment Finance Agreement) information, managing loans and leases contracts, and skillfully calculating EFA payoffs.I am great at navigating complex processes, such as processing and accurately freezing/unfreezing contract payments. I contributed to maintaining compliance and minimizing risks by processing UCC (Uniform Commercial Code) terminations. My skill set extends to processing insurance claims, updating and removing ACH information, providing copies of contracts promptly, and facilitating communication within the team and with clients.

Remote

As a skilled Mortgage Loan Processor and Production Partner, I effectively communicated with borrowers, mortgage advisors, escrow teams, underwriters, closing teams, and real estate agents throughout the entire loan process using email and phone channels. I proactively sent weekly file updates to mortgage advisors, real estate agents, escrow companies, and mortgage assistants, ensuring seamless collaboration.My role included management of due dates and the pursuit of meeting closing deadlines. I played a crucial part in the loan approval process, collaborating with mortgage advisors on loan structures to achieve approvals through DU/LP/AUS findings. Proficient in BYTE software, I handled conventional, FHA, VA, and Jumbo loans.I processed documentation such as income/asset documents, mortgage statements, tax returns, P&L statements, and more, to prepare files for underwriting approval. I consistently ensured all required conditions were promptly gathered from underwriter loan approvals.Lastly, I collaborated with the closing team, underwriters, and escrow personnel to facilitate the smooth and timely closure of loans. My dedication to precision and thoroughness contributed to the success of countless loan transactions.

Tigard, Oregon, United States

As a dedicated Administrative and Loan Processing Assistant , I specialized in coordinating mortgage advisory operations and enhancing borrower experiences. I have also managed a multi-line phone system to ensure accurate call routing and client service. My accomplishments include coordinating signings for mortgage advisors, scheduling appointments through shared calendars, and facilitating borrower approval conditions with processing teams.My commitment extends beyond daily tasks; I've orchestrated successful office and personal events for mortgage advisors, contributing to client base expansion. I'm proficient at sending weekly file updates to loan processors, ensuring a smooth workflow and timely communication. I am also skilled in ENCOMPASS and Microsoft software.