Natalie Lacasse Email & Phone Number

Vancouver, British Columbia, Canada

After being promoted to a full-time property administrator my duties consisted of:● Liaise with tenants, building operators, accounting department, and other key personnel, maintain records of contractual obligations, tenancy agreements, renewals, and other documentation, completing and maintaining hard files.● Preparing move in/out packages; preparing keys, fobs, and intercom access, scheduling and conducting Condition Inspection Reports for move-in or outs; scheduling any maintenance requests needed. Filing all tenant move-in packages neatly and easily accessible.● Managing email boxes and busy phone lines; prioritizing, assigning, and distributing to appropriate departments. Being proficient with property management database systems and reports, managing multiple spreadsheets to track tenant information, payment information, and building information for several different buildings.● Other duties include banking deliveries to Accounting, entering and processing all tenant payments/deposits, providing receipts or invoices, and any other tasks to assist tenants and property management; package deliveries, monthly report assistance, training, and creation of spreadsheets or new processes.

Being the receptionist and junior property administrator for Aquilini Group, my day-to-day typically looked like:• As the receptionist, I oversaw busy phone lines for general questions and media inquiries, and several email inboxes, ensuring all inquiries were responded to or directed in a timely manner, while also greeting and escorting VIP clientele to meetings or events; with restricted access, I was responsible for ensuring the identity of every individual entering the building for a meeting/event.• Other reception duties included mail distribution, scheduling, and ordering couriers through various services; internationally as well, as arranging meetings and booking boardrooms, and assisting any other department when needed. o As the receptionist, I assisted with accounting; indexing, and coding, as well as an executive assistant for the VP of development temporarily, where I learned various duties such as reconciliation, managing a busy schedule, and other roles in the development realm. • As the Junior Property Administrator, my day-to-day tasks involved entering tenant payments, providing receipts and invoices, running various reports, and analyzing any discrepancies to bring to the Senior Property Administrator. • For any other tasks that the Senior Admin needed assistance with I offered a helping hand such as ensuring all commercial tenants had valid business licenses and insurance, keeping all the tenant contact information updated through various spreadsheets, and assisting with month-end billing. o Other tasks involved helping with bookkeeping, ensuring files are kept organized, assisting with deposits and having receipts readily available for accounting, reaching out to tenants for updated information, and other small admin tasks.

As the full-time receptionist/administrator for Re/Max, I was responsible for a variety of tasks including:• Reviewing and uploading listing contracts to MLS, submitting amendments to the Vancouver Real Estate Board, obtaining title searches, updating, and editing listings, and ensuring all documents are completed before closing. • Greeted all clientele and real estate agents, while managing a busy phone line and switchboard, ensuring detailed messages are taken and sent in a timely manner to real estate agents, and overseeing all emails.• Oversaw and created process for keys being returned and signed in to ensure accuracy and to ensure every key is accounted for when being signed in or out, kept a detailed record of key history to assist realtors further if keys ever came into question.• Other duties included overseeing two other part-time receptionists, ensuring training is up-to-date, keeping a detailed communication book to keep team communication strong, as well as providing all-around support to other team members, being available to answer questions, and helping with listing contracts after hours.• Minor tasks included but were not limited to, ensuring the front end was kept neat and tidy, while sanitized thoroughly throughout the pandemic, replenishing the kitchens and office products, and assisting realtors with any other tasks needed at the time; such as assisting with Christmas card mail outs, fundraisers, award night marketing and other various forms of marketing to promote listings.

Surrey, British Columbia, Canada

In a time of need, I decided to begin selling my artwork which took off very well. I started a small e-commerce business selling customized wood décor and niche products. My day-to-day for Burning Timber Décor looked like:• Preparing and creating décor pieces; specializing in pyrography and carvings. Fulfilling orders online, and ensuring all pieces are crafted to the highest quality before being shipped.• Creating invoices, and ensuring spreadsheets are updated with inventory in stock, pieces created, and clientele information.• Managed all social media accounts, promoting pieces, reviewing analytics, and working towards building a community.

Maple Ridge, British Columbia, Canada

During my time as a key holder for Payless ShoeSource, I was responsible for a variety of tasks including:• Opening and closing the store; ensuring procedures are followed accordingly for closing and opening, creating floats and deposits for banking, prepping the store for opening and running inventory before closing.• Operating a POS system, meeting monthly and weekly sales targets, promoting new deals and products, and registering new clients' emails or phone numbers for coupons and upcoming promotions.• Assisting all clients in finding their perfect purchase. This included measuring individuals' shoe sizes, giving honest and valuable input when needed, and offering recommendations and other items to support their current purchases. • Providing fast and friendly service, while upkeeping the cleanliness of the store throughout the day, ensuring all inventory is in stock throughout the day – noting any discrepancies, and assisting with unloading shipments and processing them into our inventory software.

While being a part-time receptionist for Re/Max, primarily working evening and weekend shifts, my day-to-day duties included:• Updating MLS listing details, and photos, proofreading all listings to ensure accuracy – for online and physical advertisements. • Answering busy phone lines, operating a switchboard directing calls, and taking detailed messages for the according realtor if necessary.• Oversee all keys, responsible for ensuring keys are returned, and all are accounted for and signed out accordingly. • Other duties include but were not limited to, greeting all clientele and realtors, keeping the front-end and meeting rooms clean and presentable, assist the conveyancing department when needed.

As a cashier for Walmart, I was responsible for several different duties and responsibilities. Day-to-day tasks included but were not limited to:• Providing exceptional customer service.• Meeting sales targets for donations, Mastercards, and speed while scanning – Scans Per Hour.• Creating daily floats for the cash register, ensuring cash is filled, and the register is emptied accordingly at the end of each shift for depositing. • Assisting where needed, other duties included training new cashiers, assisting the Customer Service counter, and fulfilling inventory – ensuring all departments and shelving are kept clean and organized.