Natalie M. Email & Phone Number

Oklahoma City, Ok, Us

Midwest City, Oklahoma, United States

Oklahoma City, Oklahoma, United States

United States

United States

Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.Multi tasks to document while speaking with the consumer.Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.Meets productivity and sales standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Oklahoma, United States

Performs account follow-up on outstanding insurance balances and takes the necessary action for account resolution in accordance with established federal and state regulations.Contacts all assigned accounts in the work queue daily and provide sound collection follow-up on outstanding insurance balances.Batches, compiles, submits appeals and monitor accounts for proper reimbursement.Responsible for achieving and maintaining accounts receivable days at the established goal.Establishes and maintains effective communication with employers, other healthcare providers, insurers, and patients/families to secure accurate and pertinent information to maximize reimbursement.Communicate with internal and external customers by telephone and mail to verify charge accuracy and/or correct account errors.Monitors and tracks contractual, billing, registration, and posting errors and provides continuous feedback to the department supervisor.Verifies applicable contract by reviewing EOB messages, reviewing patient ID card, and verifying member information for managed care plans.Uses good interpersonal skills to promote positive, effective interaction with customers and to promote quality service to ensure flow of information to appropriate staff and professionals.Provides detailed documentation on the collection system to explain the action taken or promise made. Obtains current information on all accounts and records information as required.Performs miscellaneous job related duties as requested.

United States

Manage the Recruiting, Screening, Interviewing, Application and Testing Candidates Provide assistance in resource development and in policy and program development and evaluation.Participate in ongoing professional development in order to keep current on developments in the field and to enhance skills already acquiredTaking/ filling orders and managing the order lifecycle Targeted recruiting, screening, hiring, orientation and training of temporary employees Data Entry of applications and test results Problem resolution and employee relations Customer reporting & service delivery Administration of employee retention programs Maintain communication between customer, employees and Action Group Staff Participate in meetings with end-users to understand department needs. Ensure overall satisfaction, and offer customized solutions Strive to meet and exceed customer expectations Special projects as assignedUnderstanding of Workman’s CompManage weekly payroll and payroll deductions for employeesMaintaining logistics information (hours of service, maintenance, etc.)

United States

United States

United States