- Exceeded objective for Q1-Q3 in 2023 and achieved the #1 national position in Ford Blue Advantage Certified Sales for September 2023.

- Handle the implementation of Dealer Management Systems (DMS) for multiple dealers and brands across the country- Prioritize various activities such as program configuration and ensure all tasks are completed on schedule.- Cleanse and format CRM, F&I, and Service client data.- Lead monthly internal audits. - Pilot the Roadster Soft Pull project internally and externally with credit bureaus. - Credential dealers by verification of state, OEM, and dealer documentation to keep in compliance with yearly audits.

∙ Specialize in new and used Chevrolet sales∙ Built and maintained personal relationships with clientele∙ Traveled to and from client’s home or work to complete the delivery process∙ Continuously built knowledge with multiple dealer systems (Reynolds & Reynolds, Era Ignite, Global Connect)

-Specialize in new and used Chevrolet sales-Top 25% performer in new vehicle sales-Handle personal and secure documents with integrity-Maintain and expand client base through building relationships with customers-Continue familiarity with multiple databases and daily dealership programs (Global Connect, VinSolutions, Automotive Mastermind)

-Manage and train a team of 6 employees using processes, scripts, protocols, and performance reviews.-Drive results by meeting monthly call, appointment, and sales goals.-Coordinate email blasts and templates geared toward increasing showroom traffic and sales.-Accurately complete all dealership processes and paperwork while updating the customer database in real time.-Continuously upgrade online sales processes to fit the ever-changing automotive market and consumer. -Maintain and encourage a positive environment among co-workers.

-Pairing Auto Alert with dealership's CRM to accomplish early lease turns in's, determine positive equity, monitor mileage alerts, etc.-Using the Kelly Blue Book Instant Cash offer to help with a soft transition into a potential sale.-Working directly with sales managers to t/o deal.-Consistently following up and retaining customers as well as pivoting the Conquest Customer into a Loyal Customer.

-Respond to inbound sales calls and internet inquiries with accuracy.-Train incoming staff on CRM, Scripts, and overall processes.-Complete routine follow up calls, texts, and emails with new and long term customers.-Maintain knowledge on multiple vehicle brands.-Work hand-in-hand with sales staff and sales managers to provide customer pricing information.-Maintain and encourage a positive environment among co-workers.-Continuously maintain a 65% set/show ratio.

-Provide a friendly communication experience for customers regarding vehicles inquiries, finance options, and general dealership info via phone, internet, and chat portal.-Schedule appointments for New & Pre-Owned Sales Departments.-Handle incoming Internet leads from several automotive sources including AutoTrader.com, Cars.com, and BlackBook Online

-Providing a hassle-free experience for the internet buyer, while upholding the Volkswagen Vow.-Sharing resources with customers regarding pricing, trim level, vehicle options, etc.

-Guiding customers through their buying experience with exceptional product knowledge and customer service.-Achieving monthly sales quotas through an effective sales process while following up with 'be back' customers.-Continuing to develop sales skills through completion of the Volkswagen VEST master certification training program.-Achieving customer satisfaction targets through living the Volkswagen Vow each day with each customer.