Natalie Wallace

Natalie Wallace Email and Phone Number

Client Services Specialist @ LINQ
Severn, MD, US
Natalie Wallace's Location
Severn, Maryland, United States, United States
About Natalie Wallace

As a Customer Service and IT Support Specialist with extensive experience in delivering exceptional customer and technical support; I thoroughly enjoy helping people navigate technical challenges to try and create positive experiences with troubleshooting technology.I have developed strong skills in troubleshooting and IT systems management and take pride in my ability to create engaging training programs that empower users to become more confident and efficient in their roles. I believe that recognizing and acknowledging diverse learning styles is key to improving team productivity, and I’m passionate about facilitating that growth.Currently, I’m eager to leverage my blend of IT knowledge and training background to make a meaningful impact within a tech focused role. Let’s connect and explore how I can contribute to your organization’s success!

Natalie Wallace's Current Company Details
LINQ

Linq

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Client Services Specialist
Severn, MD, US
Natalie Wallace Work Experience Details
  • Linq
    Client Services Specialist
    Linq
    Severn, Md, Us
    View
  • Mosquito Joe
    Customer Service Representative
    Mosquito Joe Apr 2023 - Apr 2024
    In my role as a Customer Service Representative at Mosquito Joe, I successfully managed 80+ customer inquiries daily, achieving a 95% resolution rate and increasing customer satisfaction by 40%. I processed payments, created invoices, and collaborated with the Collections Manager to reduce delinquent accounts by 75%. Additionally, I coordinated service scheduling, invoicing, and billing inquiries to ensure smooth daily operations.
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  • Trinity Solar
    Project Concierge
    Trinity Solar Apr 2020 - May 2022
    In my role as a Project Concierge at Trinity Solar, I successfully coordinated over 100 solar installation projects from initiation to completion, reducing project delays by 45%. By utilizing Salesforce CRM, I tracked progress, improved documentation accuracy by 25%, and ensured clear cross-team communication. Collaborating with sales and operations teams, I enhanced project completion efficiency and maintained consistent communication with stakeholders to resolve roadblocks and meet project deadlines.
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  • C.L. Russell Group
    Training Coordinator
    C.L. Russell Group Jul 2018 - Mar 2020
    In my role as a Training Coordinator at C.L. Russell Group, I was responsible for designing and launching training programs to increase employee skill competency. I organized training schedules, tracked progress, and collaborated with subject matter experts to develop training materials.
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Natalie Wallace Education Details

Frequently Asked Questions about Natalie Wallace

What company does Natalie Wallace work for?

Natalie Wallace works for Linq

What is Natalie Wallace's role at the current company?

Natalie Wallace's current role is Client Services Specialist.

What schools did Natalie Wallace attend?

Natalie Wallace attended Per Scholas.

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