Who is Natalie Wallace? Overview
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Quick answer
Natalie Wallace is listed as Client Services Specialist at LINQ, based in Severn, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Natalie Wallace.
Natalie Wallace previously worked as Customer Service Representative at Mosquito Joe and Project Concierge at Trinity Solar. Natalie Wallace holds Information Technology from Per Scholas.
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Email format at LINQ
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LINQ
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Profile bio
About Natalie Wallace
As a Customer Service and IT Support Specialist with extensive experience in delivering exceptional customer and technical support; I thoroughly enjoy helping people navigate technical challenges to try and create positive experiences with troubleshooting technology.I have developed strong skills in troubleshooting and IT systems management and take pride in my ability to create engaging training programs that empower users to become more confident and efficient in their roles. I believe that recognizing and acknowledging diverse learning styles is key to improving team productivity, and I’m passionate about facilitating that growth.Currently, I’m eager to leverage my blend of IT knowledge and training background to make a meaningful impact within a tech focused role. Let’s connect and explore how I can contribute to your organization’s success!
Current workplace
Natalie Wallace's current company
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4 roles
Natalie Wallace work experience
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Customer Service Representative
In my role as a Customer Service Representative at Mosquito Joe, I successfully managed 80+ customer inquiries daily, achieving a 95% resolution rate and increasing customer satisfaction by 40%. I processed payments, created invoices, and collaborated with the Collections Manager to reduce delinquent accounts by 75%. Additionally, I coordinated service scheduling, invoicing, and billing inquiries to ensure smooth daily operations.
Apr 2023 - Apr 2024
Project Concierge
In my role as a Project Concierge at Trinity Solar, I successfully coordinated over 100 solar installation projects from initiation to completion, reducing project delays by 45%. By utilizing Salesforce CRM, I tracked progress, improved documentation accuracy by 25%, and ensured clear cross-team communication. Collaborating with sales and operations teams, I enhanced project completion efficiency and maintained consistent communication with stakeholders to resolve roadblocks and meet project deadlines.
Apr 2020 - May 2022
Training Coordinator
In my role as a Training Coordinator at C.L. Russell Group, I was responsible for designing and launching training programs to increase employee skill competency. I organized training schedules, tracked progress, and collaborated with subject matter experts to develop training materials.
Jul 2018 - Mar 2020
1 education record
Natalie Wallace education
FAQ
Frequently asked questions about Natalie Wallace
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What company does Natalie Wallace work for?
Natalie Wallace works for LINQ.
What is Natalie Wallace's role at LINQ?
Natalie Wallace is listed as Client Services Specialist at LINQ.
Where is Natalie Wallace based?
Natalie Wallace is based in Severn, Maryland, United States while working with LINQ.
What companies has Natalie Wallace worked for?
Natalie Wallace has worked for Linq, Mosquito Joe, Trinity Solar, and C.L. Russell Group.
How can I contact Natalie Wallace?
You can use AeroLeads to view verified contact signals for Natalie Wallace at LINQ, including work email, phone, and LinkedIn data when available.
What schools did Natalie Wallace attend?
Natalie Wallace holds Information Technology from Per Scholas.
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