Natalie Fernandez Email & Phone Number

Tallahassee, Fl, Us

Tallahassee, Fl, Us

Tallahassee, Florida, United States

Gained experience in previous roles as Cashier, Server, and Bartender, providing a well-rounded understanding of all aspects of restaurant operations, including the kitchen.Oversaw daily restaurant operations, ensuring smooth service flow and adherence to quality standards.Developed and implemented comprehensive training programs across all areas, enhancing team capabilities in customer service, food handling, and operational tasks.Trained and managed a diverse team, including cashiers, servers, bartenders, prep, and line cooks, fostering a collaborative and efficient work environment.Followed safe food handling practices, maintaining compliance with health and safety regulations to ensure a secure dining environment.Assisted operations managers with inventory management, staffing, and strategic initiatives to support business goals and improve operational efficiency.Managed inventory and ordering processes to keep stock levels optimal and reduce waste, contributing to cost control.Handled customer feedback and resolved issues efficiently, reinforcing a customer-centric approach and boosting guest loyalty.Coordinated with kitchen and service staff to implement promotions and specials, enhancing the dining experience and driving sales.

Orlando, Florida, United States

Delivered exceptional guest service at the United Kingdom Pavilion in Epcot, strengthening communication skills and cultural adaptability.Operated POS systems for efficient order processing and payments, developing technical proficiency in transaction management.Ensured adherence to Disney’s quality standards in food and beverage preparation, gaining insights into quality control and compliance.Assisted in inventory management and maintained cleanliness to meet health regulations, enhancing skills in operations management and regulatory adherence.Collaborated with team members to enhance guest experiences, fostering teamwork, problem-solving, and customer-centric strategies.

Miami Lakes, Florida, United States

Provided welcoming front desk services, enhancing customer service skills and improving patient relations.Scheduled and confirmed appointments, reducing no-shows and honing time management and organizational abilities.Managed patient records on EMR systems with accuracy and confidentiality (HIPAA compliance), building expertise in data management and patient privacy protocols.Handled billing and insurance verifications, developing a strong understanding of financial processes and attention to detail.Coordinated patient flow with medical staff, improving clinic efficiency and building collaboration skills in a fast-paced environment.

Miami Lakes, Florida, United States

Supervised daily operations, ensuring high-quality customer service and adherence to food safety standards, strengthening leadership and quality assurance skills.Trained and managed a team of employees, fostering a collaborative and efficient work environment, and developing skills in team leadership and staff development.Handled cash transactions and balanced registers, enhancing skills in financial accountability and accuracy.Addressed customer concerns and resolved issues, building expertise in conflict resolution and customer retention.Assisted with inventory management, ordering supplies, and maintaining stock levels, gaining experience in logistics and supply chain management.Ensured cleanliness and organization of the restaurant, adhering to health and safety regulations, reinforcing attention to detail and compliance.