BUSINESS DEVELOPMENT•Negotiates and executes all contracts ensuring all parties mutually agree to and follow-through on all points•Writes up all contracts and agreements with vendors and clients•Maintains CRM database for all leads•Acts as Project Manager for CRM database, following up on all leads and updating the database•Acts as Social Media Marketing Manager for all social media channels, managing messaging and any inquiries•Works with communities across North America to identify business development opportunities, either through government purchasing portals, or by contacting Economic Development, Destination Marketing, Downtown Associations, Chambers of Commerce, or Visitor Bureaus.•Creates Marketing Assessments of communities, unbiased, to determine their tourism impact from the eyes of an investor, potential resident, and/or a tourist.

EXECUTIVE ASSISTANT•Coordinates all travel (domestic and international) ensuring best deals are obtained.•Create travel itineraries for all travel whether air or land.•Process all project expenses incurred ensuring budget compliance.•Performs research for webinars, presentations, and blogs•Facilitates monthly webinars including social media and email invitations set-up in Zoom•Edits and produces each webinar and then adds videos to website utilizing Camtasia and Final Cut Pro•Create eye catching graphics using Canva for social media and email campaigns•Prepares and/or Peer Reviews all formal communication from President/CEO and Vice President to clients, vendors, and potential clients•Developed and maintains digital client files to assist in becoming ‘Green’•Maintains multiple calendars using Fantastical and Google•Coordinates all business-related shipping•Maintains task lists for President/CEO•Coordinates conference calls, both phone and video, using various platforms, ensuring all parties involved have the pertinent call information•Creates and develops agendas for all calls with clients, both current and potential•Other projects as assigned by the President/CEO and Vice PresidentWEBSITE/ASSOCIATION MANAGEMENT•Designed and overhauled two company websites (www.RogerBrooksInternational.com & www.DestinationDevelopment.org) •Acts as Member Manager and works with members to resolve all issues. •Acts as point of contact for developers ensuring all issues are resolved in a timely manner

LEADERSHIP• Leads team of Compliance Administrators to renewals of over 800 licenses completed on time• Resolves conflicts among the Compliance team, as well as interaction with other department/divisionsANALYTICS• Analyzes data from Paycom, AX, and Active Directory to identify anomalies and initiates the reconciliation to ensure continuity across the various systems, as well as develops import files from data collected• Troubleshoots errors in AX, to ensure workers can complete daily/weekly/monthly tasksCOMPLIANCE• Performs research to ensure the company was in legal and licensing compliance with all 50 states, Canada, and Puerto Rico as well as establishing relationships with over 100 Fire Marshals and other Authorities Having Jurisdiction to ensure understanding of local laws• Creates projected AHJ fee(s) for all Telgian Fire System Services on a bi-yearly basis for budgetary and proposal purposes• Oversees and administers Annual renewals of over 500 Certificates of Insurance and processes all new Certificate of Insurance requests and Bond requests for the firm• Performs monthly reconciliation of P-Card and submits for Journal Entry Creation• Identifies and processes in excess of 600 service orders into AHJ 3rd Party Systems monthlyEXECUTIVE ASSISTANT• Performs duties as Executive Assistant and Paralegal to General Counsel and Chairman of the Board, including travel arrangements, meeting coordination, and expense report processingPROGRAM MANAGEMENT• Facilitates American Express program and company Cell Phone program, including monthly analysis, cost allocation for corporation, new user set-up and maintenance • Maintains AX Database

ANALYTICS• Analyzed data from Paycom, AX, and Active Directory to identify anomalies and initiates the reconciliation to ensure continuity across the various systems, as well as develops import files from data collectedEMPLOYEE PROGRAMS• Acted as administrator for the Corporate Rewards & Recognition Program• Acted as administrator for the Corporate Wellness Program. sending weekly emails, Coordinator of Wellness activities• Coordinated and facilitated New Hire Orientations and all other Events, including booking conference rooms/space, food and A/V equipment, as well as booking travel, including hotels, flights (domestic and international), and rental cars• Reviewed and posted Payroll on a bi-monthly basis• Performed various HR functions including verifications of employment, on current and past employees and maintain employee filesEXECUTIVE ASSISTANT • Performed duties as Executive Assistant and Paralegal to General Counsel and Chairman of the Board, including travel arrangements, meeting coordination, and expense report processing

ANALYTICS• Performed financial analysis on data pulled from various databases to evaluate “At Risk” revenue and communicated to executive leaders this information on a monthly basisCOMPLIANCE• Analyzed inventory on a quarterly basis, for over 40 customers for budgeting purposes• Analyzed data on a weekly basis pulled via SQL queries to determine successful work completion• Developed master Excel spreadsheets to assist in the upload of over 3,000 Purchase Orders each month• Performed research to ensure the company was in legal and licensing compliance with all 50 states, Canada, and Puerto Rico as well as establishing relationships with over 100 Fire Marshals and other jurisdictional authorities to ensure understanding of local lawsEXECUTIVE ASSISTANT • Performs duties as Executive Assistant and Paralegal to General Counsel

ANALYTICS• Performed an audit of billings versus site inventory in collaboration with the Accounts Receivable Supervisor and identified errors in billing that resulted in over $50,000 in lost revenue• Developed and maintained a Microsoft SharePoint site for all company licensesLOSS CONTROL ADMINISTRATOR• Created and maintained financial projections for 20 Fire Protection Engineers • Performed data analysis for all Loss Control work, to determine profitability of projects• Prepared final deliverables for over 20 customers at the completion of loss control surveysPROGRAM AND PROJECT MANAGEMENT• Program and Poject Manager for US National Parks Project including Yosemite and the National Capital Region as well as coordinating the completion of all information furnished to the Department of the InteriorTRAINING DEVELOPMENT• Developed and facilitated a 5-day training program for over 75 new field technicians in the administrative functions to ensure standardization for employee performance

Ran Daily schedules and routed 27 Field Technicians on a daily basis. Took inbound calls regarding Emergency service and Preventative Maintenance. Made Daily Replenishment orders dealing with a 3rd party Supply Company. Coordinated Installation projects and managed budget for these projects. Billed daily work as well as billed out the Installation Projects. Applied for any necessary permits and integrated with the local jurisdictions to ensure compliance.

Responsibilities: Processed refund checks, researched differences, coordinated with other team members for resolution of major items

Responsibilities: Supported production control and manufacturing in preparing bar code tags, production reports; shipping reports, and prepared SOP manual.

Responsibilities: overseeing team of twenty employees, food and product ordering, guest service recovery, and cash transactions in a high volume stress environment. Trained on new restaurant computer software.

Responsibilities: daily payroll and time card updates, managing and leading a group of employees in day to day operation of the restaurant, handled customer complaints, cash transactions, and interacted with high volume of customers while achieving a variety of tasks.

Responsibilities: handled high volume crowds while checking hundreds of guests into rooms at a 5,760 room resort that is 80-90% occupied 90% of year with average check-in of approximately 600-700 guests a day. Also worked as dispatcher of 50+ housekeepers and kept track of the resort's housekeeping needs. Trained in radio dispatching and high volume cash transactions.