Natalie Roberts Email & Phone Number

London, United Kingdom

Catford, London

Motivate, inspire and lead Customer Service Advisors to achieve their full potential, achieve and exceed all customers expectations and provide a caring and customer focused service. Ensure work is completed in accordance with agreed targets and timescales, participating fully andeffectively in team working and contributing to a culture of continuous.

Croydon, United Kingdom

Managed the day-to-day functions of the EMEA Customer Service and Helpdesk teams. Established and implemented departmental policies, goals, objectives and procedures in-line with business and customer strategies. Monitored and continually improved standards of performance and quality within the team, and fostered an environment in which customers.

Croydon, United Kingdom

As team lead for the account setup team I provided direction, instructions and guidance to the account setup representatives for the purpose of achieving established SLA’s and KPI’s. Reviewing reports in order to develop team strategies and build and provide individual/team training. Effective communication, monitoring and Building relations; knowing each.

Croydon, United Kingdom

I was responsible for accurately updating customer information into the internal database and providing the required service following the customer specifications. Communication with internal and external customers by telephone, email and automated letters.

Norbury, London

Recovering money by telephone and letter from consumers and businesses. Making outbound collection calls and sending system generated letters to debtors. Taking ownership of debt collection cases. Working with debtors on income and expenditures to work out re-payment plans.Locating, establishing contact and building relationships with debtors to encourage.

A Levels, Business Studies, English And Sociology

High School, Gcse'S