Natalie Taylor Email & Phone Number

Livermore, California, United States

Palo Alto, California

• Designs and develops course, curriculums, development plans, workshops, and presentations using a variety of delivery methods including instructor-led, e-Learning, self-paced, and web/computer based training
• Administers and maintains the learning management system (LMS database). Trouble shoots and resolves system issues.
• Conduct train-the-trainer sessions to prepare and coach Training Specialist or Subject Matter Experts (SME) to deliver content.
• Responsible for… Show more
• Responsible for implementation of new training programs. Assesses training techniques, evaluates training results, and considers process improvement techniques to suggest meaningful modifications to existing training.
• Acts as a liaison between requestors and training team. Assess the needs, uncover gaps, and propose channels/action plan for meeting request. Conducts needs assessment studies to determine training programs to be.

• Develops, designs, conducts, coordinates and maintains training programs for all staff levels.
• Prepares audit-visual aids, webinars, training manuals, scripts, and workbooks.
• Plans, coordinates and directs activities related to training and development.
• Conducts new Employee Training and Product & Services training.
• Designs and maintains written materials, including product and technical training programs.
• Develops criteria to measure and track training… Show more

Sunnyvale, CA

• Provides assistance to members and regarding their account(s), loan(s), and/ or credit union products
• Process member requests via phone, email, and Online Banking requests
• Effectively explains Credit Union policies, procedures, and compliance regulations
• Provides assistance to members regarding BillPay, Online Banking, and technical issues
• Train new employees on call center policies and procedures
• Effectively cross sell credit union products and services

• Interface in person, writing, and by phone to internal and external clients, members, partners, and vendors
• Schedule and maintain calendar of events for Consultants, SVP, VP, and AVPs
• Maintain preparation and distribution of memos, presentations, monthly reports, and monthly news bulletins
• Monitor inventory and ordering of supplies
• Maintain and update the Policies and Procedures as needed for MOD
• Inspect, update, analyze, and maintain ATMs at Member… Show more

San Jose, CA

• Provide support and assistance to existing members, potential members, and other parties via telephone and/or e-mail
• Process all service requests as requested by members
• Effectively explain/cross-sell current marketing campaigns and promotional offers
• Effectively explains Credit Union policies, procedures, and compliance regulations
• Provide training to new and existing employees

Bachelor Of Arts (B.A.), Psychology

Education record