Nataliia Tkachenko Email & Phone Number

Ottawa, On, Ca

London, England, United Kingdom

General responsibilities:• Ensured passenger safety and comfort, leading to an improvement in customer service ratings.• Participated in comprehensive pre-flight briefings and provided in-flight service, safety instructions in non-standard situations enhancing onboard experience.• Excelled in emergency management, maintaining calm and control in high-stress situations.• Served senior officers and the captain on large passenger ships.• Accompanied passengers before the… Show more General responsibilities:• Ensured passenger safety and comfort, leading to an improvement in customer service ratings.• Participated in comprehensive pre-flight briefings and provided in-flight service, safety instructions in non-standard situations enhancing onboard experience.• Excelled in emergency management, maintaining calm and control in high-stress situations.• Served senior officers and the captain on large passenger ships.• Accompanied passengers before the flight, meeting and accommodating guests on board.• Organized service and catering for passengers on board: serving food, drinks, etc.• Catering on board (interaction with catering services).• Managed onboard sales, contributing to increase in ancillary revenue.Accomplishments:• Ensured a high level of passenger service.• Ability to find a common ground with any client. Show less

Kryvyi Rih, Dnipropetrovsk, Ukraine

General responsibilities:• Supported vital activity of reception of the rector.• Organized zoom meetings, technical support.• Facilitated cross-lingual communication, translating crucial documents and meetings, enhancing international collaborations.• Drawn up protocols of the rectorate.• Streamlined the reception's operational efficiency, improving document processing.• Collected the necessary materials and information.• Executed individual official assignments of… Show more General responsibilities:• Supported vital activity of reception of the rector.• Organized zoom meetings, technical support.• Facilitated cross-lingual communication, translating crucial documents and meetings, enhancing international collaborations.• Drawn up protocols of the rectorate.• Streamlined the reception's operational efficiency, improving document processing.• Collected the necessary materials and information.• Executed individual official assignments of the rector.Accomplishments:• Recognized for exemplary performance and dedication to task completion and organizational support. Show less

Kryvyi Rih, Dnipropetrovsk, Ukraine

General responsibilities:• Representing the interests of the organization in the project office (communicating with school administration, teachers, controlling their work and problem solving, participation in educational events, joint planning of actions and ensuring their implementation).• Maintaining deadlines and project quality, leading to successful project outcomes..• Reporting in the CRM system.• Enhanced stakeholder engagement through effective communication and event… Show more General responsibilities:• Representing the interests of the organization in the project office (communicating with school administration, teachers, controlling their work and problem solving, participation in educational events, joint planning of actions and ensuring their implementation).• Maintaining deadlines and project quality, leading to successful project outcomes..• Reporting in the CRM system.• Enhanced stakeholder engagement through effective communication and event management, boosting project visibility and impact.• Full administrative and information supporting the project.• Monthly reporting to the head management.Accomplishments:• During my work, I simultaneously coordinated different project activities, completed all tasks on time and at a high level. Show less

Kryvyi Rih, Dnipropetrovsk, Ukraine

General responsibilities:• Supported negotiations and client communications.• Constant communication with clients and ensuring their comfortable stay in the city.• Photo and video recording.• Managed content creation and presentations, improving project awareness and support.• Preparing necessary documentation.

Kyiv City, Ukraine

General responsibilities:• Making "cold calling" and further communicating with clients.• Collecting the necessary information and entering it in the CRM system.

Master'S Degree, English And French Languages And Literature

Erasmus +, English Language And Literature/Letters

Erasmus+, English Language And Literature/Letters