Nataliia Tkachenko

Nataliia Tkachenko Email and Phone Number

Customer Service Representative @ Porter Airlines Inc.
Ottawa, ON, CA
Nataliia Tkachenko's Location
Toronto, Ontario, Canada, Canada
About Nataliia Tkachenko

Experienced aviation professional and customer service specialist, marked by a commitment to passenger safety, exceptional customer service, emergency management and team collaboration. I also participated in comprehensive pre-flight briefings and provided in-flight service, safety instructions, and catering for passengers on board.Fluent in English, Ukrainian, and French, with a foundational understanding of Polish enhancing my intercultural and linguistic competencies. I am eager for opportunities where I can leverage my multilingual skills and customer service experience to elevate travel experiences in Canada. I value continuous professional development and operational excellence, and I am open to connect or collaborate with others in the aviation and customer support sectors.

Nataliia Tkachenko's Current Company Details
Porter Airlines Inc.

Porter Airlines Inc.

View
Customer Service Representative
Ottawa, ON, CA
Website:
flyporter.com
Employees:
2567
Nataliia Tkachenko Work Experience Details
  • Porter Airlines Inc.
    Customer Service Representative
    Porter Airlines Inc.
    Ottawa, On, Ca
  • Wizz Air
    Flight Attendant
    Wizz Air Jul 2022 - Aug 2023
    London, England, United Kingdom
    General responsibilities:• Ensured passenger safety and comfort, leading to an improvement in customer service ratings.• Participated in comprehensive pre-flight briefings and provided in-flight service, safety instructions in non-standard situations enhancing onboard experience.• Excelled in emergency management, maintaining calm and control in high-stress situations.• Served senior officers and the captain on large passenger ships.• Accompanied passengers before the… Show more General responsibilities:• Ensured passenger safety and comfort, leading to an improvement in customer service ratings.• Participated in comprehensive pre-flight briefings and provided in-flight service, safety instructions in non-standard situations enhancing onboard experience.• Excelled in emergency management, maintaining calm and control in high-stress situations.• Served senior officers and the captain on large passenger ships.• Accompanied passengers before the flight, meeting and accommodating guests on board.• Organized service and catering for passengers on board: serving food, drinks, etc.• Catering on board (interaction with catering services).• Managed onboard sales, contributing to increase in ancillary revenue.Accomplishments:• Ensured a high level of passenger service.• Ability to find a common ground with any client. Show less
  • State University Of Economics And Technology
    Executive Assistant
    State University Of Economics And Technology Mar 2020 - Jul 2021
    Kryvyi Rih, Dnipropetrovsk, Ukraine
    General responsibilities:• Supported vital activity of reception of the rector.• Organized zoom meetings, technical support.• Facilitated cross-lingual communication, translating crucial documents and meetings, enhancing international collaborations.• Drawn up protocols of the rectorate.• Streamlined the reception's operational efficiency, improving document processing.• Collected the necessary materials and information.• Executed individual official assignments of… Show more General responsibilities:• Supported vital activity of reception of the rector.• Organized zoom meetings, technical support.• Facilitated cross-lingual communication, translating crucial documents and meetings, enhancing international collaborations.• Drawn up protocols of the rectorate.• Streamlined the reception's operational efficiency, improving document processing.• Collected the necessary materials and information.• Executed individual official assignments of the rector.Accomplishments:• Recognized for exemplary performance and dedication to task completion and organizational support. Show less
  • K.Fund
    Project Coordinator
    K.Fund Oct 2020 - Jun 2021
    Kryvyi Rih, Dnipropetrovsk, Ukraine
    General responsibilities:• Representing the interests of the organization in the project office (communicating with school administration, teachers, controlling their work and problem solving, participation in educational events, joint planning of actions and ensuring their implementation).• Maintaining deadlines and project quality, leading to successful project outcomes..• Reporting in the CRM system.• Enhanced stakeholder engagement through effective communication and event… Show more General responsibilities:• Representing the interests of the organization in the project office (communicating with school administration, teachers, controlling their work and problem solving, participation in educational events, joint planning of actions and ensuring their implementation).• Maintaining deadlines and project quality, leading to successful project outcomes..• Reporting in the CRM system.• Enhanced stakeholder engagement through effective communication and event management, boosting project visibility and impact.• Full administrative and information supporting the project.• Monthly reporting to the head management.Accomplishments:• During my work, I simultaneously coordinated different project activities, completed all tasks on time and at a high level. Show less
  • Foundation Of The Future Of Kryvyi Rih
    Project Assistant
    Foundation Of The Future Of Kryvyi Rih May 2020 - Mar 2021
    Kryvyi Rih, Dnipropetrovsk, Ukraine
    General responsibilities:• Supported negotiations and client communications.• Constant communication with clients and ensuring their comfortable stay in the city.• Photo and video recording.• Managed content creation and presentations, improving project awareness and support.• Preparing necessary documentation.
  • Finance Company
    Salesperson
    Finance Company Oct 2019 - Feb 2020
    Kyiv City, Ukraine
    General responsibilities:• Making "cold calling" and further communicating with clients.• Collecting the necessary information and entering it in the CRM system.

Nataliia Tkachenko Education Details

Frequently Asked Questions about Nataliia Tkachenko

What company does Nataliia Tkachenko work for?

Nataliia Tkachenko works for Porter Airlines Inc.

What is Nataliia Tkachenko's role at the current company?

Nataliia Tkachenko's current role is Customer Service Representative.

What schools did Nataliia Tkachenko attend?

Nataliia Tkachenko attended Drohobych State 'ivan Franko' Pedagogical Institute, Akademia Polonijna W Częstochowie, Kodolányi János University.

Who are Nataliia Tkachenko's colleagues?

Nataliia Tkachenko's colleagues are Mark Psutka, Gabriel Jewett, Stella Lyse Karekezi, Lindsay Walker, Kyle Leclair, Colin Stonehewer, Heather Northrup.

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