Nataliya Figurna Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

I am a Personal Stylist and Image Consultant from Italy helping women & men elevate their style to the level of their personalities This usually triggers synergistic effect of boosting self esteem and becoming more successful in professional and personal lifeI first will get to know you properly to discover the needs and be able offer straight to the point solutions, personalised just for youPersonal stylists are not just for celebrities, they are especially for regular peopleCheck for my services at http://holisticpersonalstylist.comReach out to me if you have any queries or to book a service or a free discovery call

Firenze, Toscana, Italia

-Providing exceptional online customer service support on a variety of requests over the phone, per e-mail or WhatsApp (in English and Russian mostly, in German and Italian occasionally);Handling requests with regards to the online purchases, and all the stores related requests using multiple databases (Sales Force, Gucci.com, Oracle, Mao, Web, Intranet to name a few) at the same time;-Developing and nurturing relationship with customers and being their personal point of reference. Obtained through: - Proactive follow ups on ongoing queries; - initiatives and product outreaches; - being Brand Ambassador and Sharing genuine passion for the brand and knowledge of company's vision, collections and Luxury Industry marketing trends-Showcasing strong empathy, active listening and problem solving skills in handling complex cases, managing objections with positive mindset with high rate of conversion of unhappy customers into loyal Gucci customers;-Supporting quality assurance and sharing product, website and service/procedures related client feedback as well as my own observations aimed to overall amelioration of the procedures;-Collaboration with stores and other departments with regards to complex cases and providing them support with translation into russian (e-mails; website ads);-Supported management during the development of new projects, such as Training modules for Client Experience, Complaint management for the team, Connection of the stores to the Gucci Client Services hub (EMEA and RU), Video Call implementation. Point of reference for the team for the London flagship stores-Creating reports and Power Point presentations for the above listed projects. Keeping the digital store passports up to date on the intranet

Florence Area, Italy

Villa D'Ogna, Bg, Italy

- ANNUAL COMMUNICATION BUDGET PLANNING- 360◦ ORGANIZATION OF FAIRS & TECHNICAL EVENTS WORLDWIDE- DEVELOPMENT AND IMPLEMENTATION OF COMMUNICATION PLANS THROUGH MAIN TOOLS: - Press releases; - Advertising pages; - Social media posts; - News letters; - Gadgets gifts on various occasions.- CONTACTS WITH EDITORS & SUPPLLIERS - MANAGEMENT OF TECHNICAL AND PROMOTIONAL MATERIAL- COMPANY WEBSITE AND INTRANET CONTENT MONITORING, CONSTANT UPDATE AND IMPROVEMENT- ORGANIZATION OF CLIENTS’ VISITS OF OUR SITE (Logistics, catering, evenings)

Ukraine

Digital Marketing

Activities and Societies: 24 hours course with graded assessments on: SEO, SEM, Google Ads, Display advertising

Digital Marketing And E-Commerce

Marketing, Customer loyalty, E-Commerce, Marketing Analytics, Customer Outreach Digital marketing and e-commerce strategy Stages.

Digital Marketing Connections Bridging Program (Delivered By: Acces Employment And Humber College), Marketing/Marketing Management, General

Activities and Societies: Sales and Marketing Sector in Canada | Canadian Workplace Culture | Digital Marketing | Lean System | Problem.

Event Planning Foundations, Meeting And Event Planning

Education record

Meeting And Event Planning

Education record

Education record

Activities and Societies: Intense course on personal styling with homework’s reviewed and commented by the founder a leading skilled.

Bachelor'S Degree, Foreign Languages And Literatures, General, 104/110

Master'S Degree, Management, Marketing And Public Relations

Graduated in Management, Marketing, Information Activity and International Communication. Main subjects: Business English, Management.

Image Consultancy

Colour Analysis

Activities and Societies: Principles of colour Analysis, advanced colour Analysis techniques aimed to correctly identify the right colour.