Natan Souza Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

- Provide technical support for Nuage Virtualized Network Services (VNS), resolving complex issues and preparing incident reports, root cause analysis, and methods of procedure for system integrity.- Onboard customers to the platform, conduct acceptance testing, and maintain configuration documentation.- Manage BMC Remedy (Cares), Salesforce, and Jira tickets for customer and internal cases.- Enhance and maintain monitoring, events, incidents, and problem management practices.- Configure Amazon Web Services (AWS) components, including instances, interfaces, and site-to-site connections.- Use Docker and Kubernetes for VNS component containerization and orchestration.- Collect logs for analysis, replicate issues in test environments, and escalate cases when necessary.- Lead maintenance sessions for upgrades, deployments, and renewals.- Investigate and resolve customer and internal team-reported issues within defined SLAs.- Maintain alarm configurations in Zabbix, Grafana, and Graylog for optimized monitoring and create troubleshooting instructions.- Conduct knowledge transfer sessions to develop technical skills among teams.- Create automation scripts in Python to improve operational efficiency.- Participate in an on-call rotation to ensure continuous customer support coverage.

Lisbon Area, Portugal

Anápolis, Goiás, Brazil

‒ Managed the company's cultural projects, which involved theatre, dance, and circus productions, from conception to execution.‒ Collaborating with cross-functional teams to ensure successful project execution, including customer service and stakeholder engagement.‒ Developed and implemented strategies to enhance audience engagement and satisfaction.‒ Coordinating with artists, technicians, and other stakeholders to ensure smooth project delivery and timely completion within budget.‒ Overseeing cultural management activities, including project planning and execution, financial management, and reports.‒ Usage of technology and data to monitor and track project progress, identify areas for improvement, and implement solutions.‒ Fostering partnerships with external organizations to promote the company's cultural offerings and events.‒ Creative and innovative projects creation and development. ‒ Writing, acting, and designing costumes and sets for theatrical productions.‒ Teaching performing arts to children in a peripheral school.‒ Responsible for overseeing the logistics of transporting students from various schools to the theater, as well as managing the transportation of sets, including addressing legal and financial considerations.

Anápolis E Região, Brasil

‒ Assisted in the management of scholarship programs, including responding to student inquiries and participating in the selection process for various types of scholarships, such as housing support for out-of-town students and scientific development projects.‒ Worked with financial reports and spreadsheets to help ensure the accuracy and timely distribution of scholarship funds.‒ Participated in the development of internal policies and procedures related to scholarship programs, ensuring compliance with state and federal regulations.‒ Contributed to the implementation of new systems and tools to streamline scholarship management.‒ Assisted in the development of public policy and internal rules.‒ Provided support to the Human Resources department.‒ Updated system files to improve efficiency.‒ Contributing to creative and innovation processes, such as automation of processess.

Pirenópolis, Goiás, Brazil

‒ Provided exceptional customer service to clients, handling inquiries, and resolving issues in a timely and professional manner.‒ Prepared detailed financial reports and spreadsheets, analysing data to identify trends and make recommendations to management.‒ Managed payroll loans for retirees and capitalization, ensuring timely processing and accurate record-keeping.‒ Conducted administrative routines, including document management, scheduling appointments, and coordinating meetings with other departments.

Anápolis E Região, Brasil

‒ Prepared and maintained spreadsheets and financial reports to assist with budgeting and financial analysis.‒ Stayed up-to-date with the latest systems and technology updates, ensuring that the organization's processes and policies were current and efficient.‒ Assisted with the development and implementation of public policies and regulations affecting the industries in the region.‒ Participated in meetings with representatives from patron and work syndicates, providing support and contributing to the discussions.‒ Provided administrative support to the executive president of the regional partition, including scheduling meetings, managing calendars, and performing other tasks as required.

Anápolis Area, Brazil

‒ Provided customer service to clients, including answering inquiries and addressing complaints and opening bank accounts.‒ Prepared financial reports and spreadsheets to support financial analyses.‒ Managed payroll loans and capitalization processes, including assisting clients with application processes and providing guidance on repayment schedules and government aids.‒ Participated in team meetings to discuss administrative routines and identify opportunities for process improvements.‒ Assisted senior staff members in completing daily tasks and projects.

Master'S Degree, International Relations And Affairs

Graduate, Creative Industries And Cultures: Managment And Strategies

Graduate, Criative Products And Processes

Bachelor'S Degree, Business Administration And Management, General

Desenvolvimento de dois projetos de iniciação científica com fomento da FUNADESP