Natasha Bates work email
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Natasha Bates personal email
I’m a highly motivated individual. I’m an analytical thinker, with great attention to detail, allowing me to problem-solve and deliver high quality results. I’m recognised for my excellent communication skills when engaging with, and influencing my target audience, including key senior stakeholders. I work hard to achieve organisational commitments and further my personal development.
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Senior Associate - EnforcementOfcomSwanscombe, Gb
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Senior AssociateOfcom Jan 2024 - Present
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Investigator And Operational ContactFinancial Ombudsman Service Jan 2021 - Dec 2023• Creating strong working relationships and engaging with businesses at a high level to discuss vital insight and unlock key policy issues,• Analysing internal and external data to draw out key statistics and trends to help prevent unfairness arising,• Leading projects and collaborating with stakeholders to challenge and influence positive change. -
Quality InvestigatorFinancial Ombudsman Service Jul 2017 - Jan 2021• Analysing data to deliver quality assurance checks and provide constructive feedback,• Leading projects and presenting my findings to senior leadership, with realistic recommendations for continuous improvement,• Delivering detailed complaint outcomes persuasively both verbally, and in writing.
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Adjudicator And MentorFinancial Ombudsman Service Sep 2014 - Jul 2017London, England, United Kingdom• Creating and delivering technical training material for new starters and playing a vital role in their accreditation,• Mentoring and coaching, and being a professional role model to new starters,• Collating and presenting key MI to senior leadership.
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AdjudicatorFinancial Ombudsman Service Sep 2012 - Sep 2014London, England, United Kingdom• Handling a caseload of complaints ranging several financial products including banking, insurance, mortgage and investments,• Providing customers and business with case updates, and helping to resolve service complaints.
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Senior AdministratorNationwide Building Society Jan 2010 - Aug 2012London, United Kingdom• Processing of Buy to Let Mortgages under strict FSA (FCA) guidelines, providing brokers, solicitors and customers with updates,• Attending managers meetings to deliver statistical information on our progress under our commitments. -
Operations ManagerNationwide Building Society Jun 2008 - Jan 2010London, England, United Kingdom• Conducting audit checks across the branch to ensure compliance and regulatory requirements were met,• Confidently handing customer service complaints face to face, and in writing.
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Customer RepresentiveNationwide Building Society Jun 2003 - Jun 2008Various• Assisting customers with their day to day baking requirements,• Responsible for all cash held in branch, and ensuring this was accurate each day.
Natasha Bates Skills
Natasha Bates Education Details
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Beaumont SchoolGcse
Frequently Asked Questions about Natasha Bates
What company does Natasha Bates work for?
Natasha Bates works for Ofcom
What is Natasha Bates's role at the current company?
Natasha Bates's current role is Senior Associate - Enforcement.
What is Natasha Bates's email address?
Natasha Bates's email address is na****@****.org.uk
What schools did Natasha Bates attend?
Natasha Bates attended Beaumont School.
What skills is Natasha Bates known for?
Natasha Bates has skills like Financial Services, Mortgage Lending, Protection, Wealth, Critical Illness, Savings, Investments, Banking, Operational Risk, Retail Banking, Insurance, Finance.
Who are Natasha Bates's colleagues?
Natasha Bates's colleagues are Emelie Lindelöw, Alberto Fernandes, Ian Strawhorne, Simon Parnall, Ricardo D'ash, Lacey Law, Eleanor Harman.
Not the Natasha Bates you were looking for?
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Natasha Bates
Senior Recruitment Consultant @ Stirling Warrington | Engineering/ Technical White Collar Recruitment Specialist 07903 125 824Leicester3dpbusinessevents.co.uk, precisionrecruitment.co, stirlingwarrington.co.uk -
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