Natasha Gupta Email & Phone Number

Experience: Approximately 5 years in the BFSI and F&I domainsSpecialization: Project Management and Product Analysis (CRM, BFSI, F&I)Roles & Responsibilities:Led end-to-end business and online product journeys aligned with stakeholder needs.Configured an internal JIRA-based incident ticketing and tracking system within our in-house tool.Developed an in-house Data Analytics (BI) tool for data modeling, including data discovery, preparation, and creating interactive automated dashboards for day-to-day business metrics tracking.Facilitated the concept-to-launch of a commercial banking solution for Unified Customer Experience using the Open Communication Platform (OCP), achieving over $2 million in annual recurring revenue (ARR) for FY23.Conducted development, testing, software configuration, implementation, maintenance support, user training, and prepared system documentation (BRD).Transitioned into a PMO role for resource and work planning, ensuring the implementation of best project management practices through sprint planning in Azure DevOps to enhance team efficiency and effectiveness.Served as a product owner, collaborating with business stakeholders on vision and product roadmap, evolving products based on market trends and client needs through the Product Management Life Cycle (PMLC), and formalizing the product vision in the Product Requirements Document (PRD).Implemented Agile methodologies in Azure to translate requirements into user stories, defining Epics, Features, and Tasks as per leadership directives (AVP/Sr. Manager).Actively participated in backlog refinement as a product owner, applying best practices for defining the minimally viable product (MVP), relative sizing, and acceptance criteria.Customized dashboards in Azure Boards to track sprint velocity and task progression.Migrated and integrated lead history data from local databases to MongoDB, reducing load times, in collaboration with the Cloud Team using Apache Kafka.Developed a Master Data Management (MDM) solution to establish relationships between custom and system fields, minimizing redundancy and field mapping issues.Compiled and presented weekly Executive Summary Reports to the CEO, delivering key insights and performance metrics.