Natasha Mann Email and Phone Number

• Utilizing open source and social media intelligence, internal databases and analytical systems.• Determining the final risk levels and reporting the suspicious activities. • Co-ordinating investigations with Law Enforcement, Intelligence Agencies and Government bodies and preparing reports, documentation and evidence to assist in prosecuting under the Proceeds of Crime Act, Terrorism Act et al• Extensive training for internal staff and agent locations on both consumer fraud and financial crime typologies.• Dealing with multiple high-risk investigations such as Terrorist Financing, Human Trafficking/Smuggling, Child Exploitation and online blackmail cases.

Solely responsible for reducing loss to both agents and the Business whilst investigating fraudulent transactions. Handles consumer and agent fraud whilst updating current procedures for both the business and third parties to adhere to. Working closely with Corporate Security and Compliance to try an reduce fraud within the business. Closely works along side legal staff for court and Ombudsman cases.

Dealing with customer queries and complaints. Processing large business transactions and setting up CHAPS for key accounts such as the BBC and The Independent. Handling refunds and fraud investigations