My duties included dealing with queries, orders, faults and complaints by telephone, email and customer facing. I organized and managed survey appointments and bookings, generated, tracked and dynamically updated quotes, orders, installations and transactions. I organized and managed the fitting team’s workflow and areas. Stock ordering, audit and quality control, dealing directly with suppliers. All the daily office administration

On completion of my training I was employed online dealing with residential and business customers on outbound in inbound calls.