Program Manager
Current• Project planning, tracking, monitoring, and control.• Communicating with clients on a regular basis on email, and planned and proactive calls.• Building and improving project processes to ensure on time quality delivery.• Building client relationships to retain the customer and increase the exit barrier.• Help creating proposals and estimations, and also smell opportunities for creating new revenue streams on the account.• Handle Product Delivery engagements with multiple… Show more • Project planning, tracking, monitoring, and control.• Communicating with clients on a regular basis on email, and planned and proactive calls.• Building and improving project processes to ensure on time quality delivery.• Building client relationships to retain the customer and increase the exit barrier.• Help creating proposals and estimations, and also smell opportunities for creating new revenue streams on the account.• Handle Product Delivery engagements with multiple clients ensuring client delight and satisfaction.• Prepare estimates and plans for existing and prospective clients.• Assist in the investigation and resolution of system defects raised through the support desk, as needed and in a commercially timely manner.• Guide the junior team members with respect to their deliverable; Mentor and groom the team members and help them achieve their goals as captured in the Performance Management System.• Handling vendors.• Take active part in Business analysis, Gap Analysis and Requirements gathering, Scope definition, Integration Study etc.• Ensure appropriate utilization of all resources on the project.• Ensure motivation of and getting the best out of the project team. Show less