Natasha Singh Email and Phone Number

 Participate in feasibility, solutioning, and relevant forums to co-create project solutions. Create and approve member journeys to ensure project objectives are achieved. Co-ordinate and liase with all project stakeholders to achieve business outcomes. Proactively monitor benefits to ensure compliance with rules and create workarounds in cases of non-compliance, pending a broader fix. Ensure analysts deliver on key outputs to deliver business requirements. Manage risk, timelines, and priorities to deliver on tasks effectively and efficiently. Make decisions based on analytical data or risks provided to best achieve business objectives. Participate in audit committees.  Provide support and training.

•  Detail system requirements in order to implement new projects Monitor new changes in the system to ensure it is fulfilling its purpose Extract and analyze reports to ensure benefits are funding correctly Where there is defect, a fix is logged and an interim workaround put in place to minimize the impact. Engage with internal and external stake holders to fulfill business requirements Review and update product specifications, processes, communication documents and guides. Present changes at a forum with detailed information of impact and implementation strategy. Provide stake holders progress updates and advise of any risks in reaching deadlines.  Act as a subject matter expert in order to resolve queries. Act as 2nd in charge in the absence of management. Engage with auditors on findings  Act as a project manager/coordinator in big projects that involve information or data being collated from different departments. Assist team members in understanding what is required form them and supporting in any way I can from benefit information to how to use a program.

 Ensure daily reworks of claims in order to achieve targets using billing and benefit guidelines. Correction of errors on accounts e.g. debits to suppliers due to over/under payments, correcting the direction of payment or incorrect tariff codes used. Investigate incorrect payments, reconcile accounts and provide feedback to stakeholders.  Work on Ad hoc projects based on business requirements. Identify trends and billing patterns in order to make processes more efficient and report negligent behavior to the relevant department.  Investigate shortcomings and provide a detailed analysis of cause, resolution and timelines.  Liaising with different departments to resolve complex queries. Acted as a subject matter expert and trained new employees.

 Assist with query resolution from Health care practioners and Bureaus from start to end. Confirmed benefits and memberships. Reconciled accounts. Dealt with escalated queries and managed expectations. Navigated through different systems and kept notes in a highly pressurized environment. Maintained a high first call resolution and low average handling time.  Supported new staff and fellow colleagues were required.

• Providing Financial Advice with regards to :o Estate planning o Life insuranceo Funeral Policies• FAIS Accredited• FICA Accredited

• Invoicing – Generating invoices on pastel for orders placed.• Customer Liaison – liaising with customers on account queries.• Receipt of orders and execution – Take orders from customers, invoice it and relay the information to the factory for preparation of product and delivery. • Handling customer queries