Dynamic and results-oriented professional with strong experience in return operations and warehouse management, currently serving as a Return 2IC. Adept at optimizing return processes, enhancing inventory accuracy, and leading teams to deliver exceptional performance. Committed to maintaining high standards of efficiency and customer satisfaction in a fast-paced warehouse environment.• Return Operations Management• Team Leadership and Training• Inventory Management and Control• Data Analysis and Reporting• Problem Solving and Conflict Resolution• Customer Service Excellence• Warehouse Management Systems (WMS)• Effective Communication

Accomplished National Events Team Member and Leader with over 3 years of experience in coordinating and executing large-scale events across the country. Proven ability to lead teams, manage budgets, and ensure seamless event logistics. Expert in creating memorable experiences that meet organisational goals and exceed KPI expectations. Adept at problem-solving, strategic planning, and maintaining strong stakeholder relationships.• Manage and mentor a team of event coordinators and support staff, fostering a collaborative and high-performing work environment.• Analyse event performance metrics and feedback to continuously improve future events and enhance attendee experiences and sales.• Event Setup and Breakdown• Venue Layout and Design• Equipment and Logistics Coordination• Time Management and Efficiency• Team Leadership and Collaboration• Problem Solving and Troubleshooting• Attention to Detail

Dedicated and personable Customer Service Representative with 10 years of experience in delivering exceptional customer support. Skilled in resolving complex issues, maintaining high customer satisfaction, and contributing to team success. Proficient in using multiple operating systems and committed to providing a positive customer experience. Customer Service: Maintained a thorough understanding of the company’s products and services to provide accurate information and recommendations to customers.Retention: Adept at analysing customer feedback, identifying pain points, and providing tailored solutions to meet client needs. Proven track record of maintaining high customer satisfaction and retention rates. Excellent communicator with strong problem-solving skills and a commitment to delivering exceptional customer experiences.Online Assistant: Proficient in handling high volumes of inquiries via email, chat, and social media platforms while maintaining high standards of customer satisfaction. Dedicated to providing efficient and personalised service in a fast-paced online environment.