Natasha Binkley, Llqp Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Homewood Health is the Canadian leader in mental health and addiction services. With over 130 years of experience, we achieve outstanding outcomes every day through our national network of over 4,500 employees and clinical experts, and through the Homewood Health Centre—one of Canada’s largest and leading facilities for medical treatment of mental health and addiction disorders. Our complete suite of services includes organizational wellness, employee and family assistance programs, assessments, outpatient and inpatient treatment, recovery management, return to work and family support services customized to meet the needs of individuals and organizations. We are redefining mental health and addiction services to help Canadians live healthier, more productive and more fulfilling lives.

British Columbia, Canada

Studied to achieve my LLQP license, while continuing to network and build relationships within the industry by leveraging my memberships at CPBI Pacific, and CPHR BC & Yukon. Gave employees in Canada the best options to create a balanced, healthy life, with their families is my passion, and from my industry experience I helped support organizations to achieve wellness success! I also incorporated cutting-edge technologies, including Artificial Intelligence platforms like ChatGPT and Grammarly, to enhance my professional performance and adapt to the evolving technological landscape.

British Columbia, Canada

At TELUS Health, Virtual Care we are on a mission to create innovative technologies and services that drive our vision which is to create a healthier world, one life at a time. We are a market leader in the rapidly growing industry of virtual care.-Responsible for identifying and developing strategic relationships with key Public Sector customers and prospects, while offering competitive insights and strategies based on industry trends and extensive knowledge of product offerings. Also building brand awareness in a highly competitive market.-Collaborates with cross-functional teams, including marketing and product development, to customize offerings and enhance product relevance in the market.-Assists in developing and implementing innovative sales strategies to increase revenue from existing accounts.-Preparing and presenting comprehensive and compelling business presentations to various internal and external constituencies including senior client executives in health ministries and organizations, while continuing to expand my knowledge of the Canadian Health Care challenges and priorities.-Reassigned to build up and run Absence & Disability Management program in Western Canada, which includes our Saas platform, working with Client Success Managers to add on product, participate in RFP’s, and meet annual targets.-I also incorporated cutting-edge technologies, including Artificial Intelligence platforms like ChatGPT and Grammarly, Salesforce, and Asana to enhance my professional performance and adapt to the evolving technological landscape.

Vancovuer, Bc

I have advanced knowledge of group benefits principles, practices and products and have demostrated the ability to develop new business opportunities.-Responsible for driving regional sales, in the small to mid market range, by establishing and developing long-term relationships with distribution partners. -Seeked out opportunities by initiating and building new relationships in untapped markets and gained access to assigned distribution partner agencies and decision makers.-Conducted meetings with business partners to uncover needs and promote the benefits and features of our group insurance products. Cultivated and maintained client relationships, resulting in a 97% retention rate.-Conducted thorough market research to stay ahead of competitive trends and provide clients with tailored solutions that delivered the best ROI.-Coached and developed partners, and initiated opportunities to present sales seminars and provide one-on-one education on business strategies, sales concepts and revenue generating ideas.-Supported the business strategy by planning and working in partnership with operational functions to develop and present proposals.-Assisted in developing the annual sales plan for the BC region to grow the group business channel.-Was the Account Executive's team lead on product information for internet Cognitive Behavioural Therapy (iCBT), Second Opinion Consult (SOC), Employee & Family Assistance Program (EFAP), and Virtual Health Care (VHC).

Burnaby, British Columbia

-Successfully transitioned a new Employee & Family Assistance Program for the company within 4 months, which would typically be given 10-12 months time. -Project Manager on integration of new Employee & Family Assistance Program for clients which included training all internal departments on new program, working diligently with new provider to correctly learn intricate details of program, educating current clients on transition and new program details, working closely with internal and client Marketing teams to produce collateral for both internal departments and clients. -Created a new Absence Management program specifically designed for STD and LTD employees of clients, aiming towards a successful, efficient return to work transition. -Program Manager to clients requesting Health & Wellness related programs such as the Health Risk Assessment, Employee & Family Assistance Program, community involvement programs, stress reduction, heart health, employee productivity, fitness challenges, and a variety of additional programs. -Colloborated with Account Executives and their clients to determine best types of health and wellness programs for their workforce, within their budgets and timelines.

Virtual - Vancouver Based

-Managed all mid to large Employee & Family Assistance Program customers in British Columbia, covering over 65,000 lives generating a revenue of 2 million dollars per year. Responsible for retention, satisfaction, and growth of clients. -Managed contract renewals with clients and their Advisors, while strategizing the most cost effective programs for each unique organization. -Built quality, long lasting relationships by understanding client’s needs for promotional communication, ensuring the smooth operation of their EFAP program, and responding to daily queries and concerns. Provided additional value through facilitating and presenting overall program benefits to employees, managers, and various stakeholders for groups up to 550, in person and via webinar. -Delivered recommendations to Human Resource contacts based on data and trending analysis, monitored confidential investigations and quality assurance reviews, and collaborated with internal departments to ensure tasks were completed in a timely manner for exceptional customer service. -Managed ongoing client reviews, utilization reports, quarterly return on investment, and communication of industry trends, while focusing on improvement initiatives.-Generated and managed the most revenue in wellness programs to organizations across Canada through additional sales, which resulted in a 20% revenue increase.

Vancouver, British Columbia

Transitional employment position.

Vancouver, British Columbia, Canada

-Executive Account Management Coordinator to 4 Executive Account Managers. -Western Region Team Lead for 6 administrative assistants in Western Canada, then was promoted to Account Service Manager managing small business.-Dedicated front liaison for clients, completing day to day requested tasks, while continuing to build relationships with new business contacts.-Trained a handful of new Account Coordinators in the Western Region.-Client Representative Management (CRM) Super User and Trainer. Trained all employees in the Vancouver office on CRM. Used Customer Management System (CMS) daily.-Updated and maintained various internal databases, completed statistical reports, researched and analyzed company data in order to deliver return on investment results, and presented information and program benefits to clients.

Toronto, Ontario

-Through experience as the Administrative Assistant to the TELUS team, I was quickly promoted to Account Management to take on project management duties, which included working on global creative projects.-Created administrative position from scratch to support the team with a variety of projects, and built the role as an administrative assistant for future candidates.-Successfully accomplished 4 global and national projects with no training or knowledge of the industry.-Successfully organized 3 TELUS events, and a cross-country conference.