Facilitates and coordinates professional development programs offered by Canadian Management Centre (CMC) in collaboration with partnered companies and clients. Leverages administrative skillset to arrange bookings, order supplies, liaise between internal teams and client representatives, complete expense reports, issue invoicing, arrange travel accommodations, and resolve all other logistics required to successfully deliver and close CMC programs.

• Achieved national adoption of enterprise wide CRM application by setting up refresher workshops, web modules while working with cross functional teams and third-party vendors• Sustained higher customer satisfaction by disseminating and resolving Issues (e.g. training development, business rule clarification, project enhancement)• Acted as a UAT and SME during the implementation of an application enhancement• Increased Adoption of CRM application, by developing and delivering agenda for national training sessions, collaborating on web-based instructional designs, creating FAQ’s and setup of refresher workshops• Provided accurate assessments of customers' requirements, providing end to end solutions• Enhanced performance and team productivity by Streamlining complex processes and procedures • Attended project meetings and help drive discovery, understanding and execution of key action items• National accountability for maintenance of key application tables

• Provide Application Support for Departmental Initiatives• Manage Monthly Scorecard • Update Content on Departmental website• Assist in Training of Sales Tool (ROAM

• Coordinated and set up conference calls, board and management meeting, special events and travel arrangements for executives• Managed e-mail including actioning, and delegating where applicable• Provided Timekeeping administration for departments• Coordinated meetings including, planning, minutes and maintenance of action registers• Performed all activities related to the setting up of new hiresAccomplishments• Sustained a successful rapport between vendors and executives while maintaining open lines of communication• Developed and disseminated monthly reports in excel tracking supply expenditures• Created a monthly expenditure excel template to track departmental spending• Created PowerPoint presentation deck templates for high level presentation