Natasha Jones Email & Phone Number

Reviewing and analyzing the creditworthiness of commercial and consumer credit card applications. • Ordering, reviewing and analyzing personal and business credit scores and reports. • Extend quality customer service to merchants and card holders by providing knowledgeable information. • Effective time management. • Performing various departmental functions, including risk rating, audit preparation and process improvements.

Chicago, Il

•Oversee all functions of the Teller/Banker staff to ensure customers are provided with superior customer service as well as manage office inventory and billing.•Provided planning, leadership, coaching and training to a team of employees in order to align business goals with customers’ needs and to achieve financial and customer service goals.•Oversee daily staffing for branch. Ensure the scheduling of sufficient and appropriate staff to cover current and future workload.•Provide Human Resource Management for Service Line including hiring & termination process, Developmental Plan/Training, and Corrective Action.•Assist Bank Manager with all day-to-day operations of the branch. •Assist Bank Manager with scheduling appointments/meetings and travel plans, answers telephones, screens calls and forwards messages.•Maintain compliance with corporate standards and banking procedures.

Buffalo Grove, Il

 Actively acquired, retained, and maintained all consumer retail products and services of BMO. Evaluated the credit application and created credit approved accounts according to guidelines. Executed requested maintenance, questions and concerns of installment loans, home equity lines of credit, and deposit accounts. Consistently maintained the call handling metrics and achieved the sales targets in conjunction with providing an extraordinary customer service experience. Analyzed customer relationships, identified the need and suggesting products and services that enhances the customer’s banking relationship. Maintained thorough knowledge of all bank products and services including marketing promotions, bank policies and government regulations (AML/OFAC/REG E, CC).

Greater Chicago Area

Lead, motivated, and developed 10-12 Customer Service Representatives in a virtual enviroment to exceed service goals.  Established and maintained personnel files as required. Monitored employee performance, reviews and coached to ensure accuracy. Provided constructive feedback, coaching and disciplinary action plans, to help improve employee performance.

Arlington Height, Il

Managed inbound Consumer Service calls and field inquiries. Evaluated the credit application and created credit approved accounts according to guidelines. Facilitated upselling opportunities by identifying the need and recommending products of the AT&T family of companies. Consistently maintained the call handling metrics and achieved the sales targets in conjunction with providing an extraordinary customer service experience. Analyzed service, provisioning, and billing issues to formulate resolutions in a manner favorable to both the customer and AT&T. Served as a subject matter expert by maintaining extensive knowledge of billing systems, call center applications and all of the AT&T plans and products available enterprise-wide.

Bachelor Of Business Administration (Bba), Finance And Financial Management Services

Education record