Natasha Lutz Email & Phone Number

Oversaw Executive business correspondence, calendar, and travel with discretion and tact while proactively anticipating company needs and plans for up to 2 founders and 5 C-level executives.✔ Successfully managed & coordinated complex administrative duties, including project-oriented assignments for the CEO requiring the use of sound judgment, assessment, and resolution of a variety of challenging situations.✔ Streamlined travel, calendars, & scheduling. Solved issues independently, quickly, & efficiently. Researched, organized, & managed multiple vendors for scheduled meetings. Ensuring diligent and articulate communication of all travel plans to the founders and C-level executives.✔ Improved business systems, processes, and procedures by increasing lean efficiency and effectiveness, exhibiting a commitment to timeliness. Ensured diligent training of all staff on new processes, displaying ability to partner and work cooperatively at all levels.✔ Planned and executed travel and corporate apartments for up to 200 team members and their family.

Bridged the gap between insurance adjusters and the insured to facilitate temporary housing placement.✔ Efficiently managed 100+ claims including amending contracts, executing insurance adjuster requests, and meeting both policyholder and adjuster needs.✔ Served as point of contact for all stakeholders including adjuster, public adjuster, and policyholder. Ensured detailed notes and data for each claim through Salesforce.✔ Ensured outstanding customer service through consistent, detailed communication, centering the placement needs of the insured. ✔ Facilitated timely payment of invoices, confirming charges between temporary housing placements and the insurance companies. Processed accurate reimbursements with prompt response time.

Coordinated all aspects of executive transportation reservations from inquiries to payment.✔ Managed 150+ daily domestic and international reservations, delivering outstanding customer service and coordination for executives and celebrities while coordinating special requests and fleet logistics.✔ Trained and coached new employees to exceed expectations on company policies and procedure while simultaneously serving as the single point of contact for customers.✔ Anticipated customer needs and rescheduled fleet dispatch under extreme pressure with sensitivity to the customer’s experience and internal limitations. Served as the chauffers’ single point of contact for daily reservations

✔ Addressed customer service and any customer complaints or issues.✔ Handled PR activities and promoted store recognition through support of organizations such as the Forty Niners Foundation and supervised VIP autograph signings.✔ Handled loss prevention and deposits.✔ Placed cold calls and sent emails to promote fundraiser activities.✔ Promptly placed and processed orders for customers through warehouse.✔ Maintained visual displays, prepared store inventory and dealt with special customer requests.

✔ Researched new styles and provided tailored personal buying service to VIP clients.✔ Placed orders for customers and followed up on daily calls including cold calls to prospective clients.✔ Created and maintained visual displays and assisted in loss prevention.

✔ Responsible for rapid and innovative solutions to the inevitable exigencies of large event planning.✔ Organized and managed food clean up and tear down, packing equipment, returning all items to base, transportation to events, deliveries, flatware, and serving equipment.✔ Managed and decorated rooms and tables for events.✔ Supervised chefs, rentals, servers, and bartenders.