Natasha Johnson Email & Phone Number

United States

The Highlands Dallas - Dallas, Texas

• Executive Committee MemberAs the Hotel Manager, I oversee the daily operation of the hotel and provide strategic direction when needed. I am responsible for handling guest concerns, overseeing the Rooms Department as well as a portion of the Food and Beverage operation. I am a key point of reference for employees, clients and vendors. I am accountable for the overall satisfaction of the guest experience and following the brand standard as they change and evolve. I guide salaried managers to work as a well-functioning team and foster a climate of cooperation with all employees through my effective leadership. I also assist in the responsibility to hold the financial integrity to our ownership and managing partners.

The Madison Hotel - Washington D.C. Metro Area

• Executive Committee MemberAs the Director of Housekeeping, I am responsible for the planning, organization, development and direction for the overall operation of the Housekeeping Department. My team and I help assure that the highest degree of quality, cleanliness and guest interaction is efficient and maintained at all times. My role also includes maintaining the care and use of supplies and equipment. I monitor the appearance of Housekeeping areas, perform regular inspections of guest rooms and public areas and lead by example on all platforms for my direct reports and my hourly team members. I adhere to Hilton standards on all levels, including safety, security and lost and found. I continually remain knowledgeable of departmental finances and P&L. As an ongoing goal, I seek out new methods and principles, and incorporate them into existing Housekeeping practices.

San Diego Convention Center & Walter E. Washington Convention Center Washington

• Smart City is the nation’s most experienced and versatile provider of utilities, technology and telecommunications services for the meeting and convention industry.As a Customer Service Representative and Event Coordinator I research and resolve technical issues with customer’s internet connections, receive and process customer orders, sell value-added services, collect monies due, assist field offices, and provide service desk support at show site when necessary. I serve as a point of contact with exhibitors and show management teams to ensure a smooth show from start to finish. I am skilled in Microsoft Office, Word, Excel, and Smart City's internal system AESOP.

Arlington, Va

• NFC Amenity Management is the nation's largest amenity management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. Manage and calendar resident eventsAs the Director of Concierge I oversee all concierge operations ensuring the client is satisfied with their amenity offering. I help provide exceptional Customer Service by exceeding the client's expectations and needs. I supervise my team members performance providing mentoring where necessary. I ensure the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement. I am responsible for completing new hire paperwork, payroll, and scheduling in a timely manner. I additionally, work closely with the Property Management team to help serve residents needs and concerns.

Hotel Solamar - San Diego, Ca

Hotel turnover property. Recruited, hired and trained a brand-new staff with the exception of one employee. Managed labor effectively and participated in hotel initiatives. Served as a point of contact for all guest concerns and complaints. Regularly responded to Trip Advisor reviews and Kimpton’s internal feedback program. Facilitated the front desks monthly focus to boost the guest experience and satisfaction.

Sheraton Carlsbad Resort & Spa

Resort property with a high volume of family travel. Organized and created daily activities that involved full family participation or different age groups. Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes. Supervised assigned staff to include: hiring recommendations that encompass the hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Fostered a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. Scheduled employees based on volume, demand patterns and scheduled group travel arrangements. Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

Greater San Diego Area

Plan, organize and direct team members to produce high quality of customer service as the Housekeeping Manager. Inspect guest rooms and public areas to ensure all housekeeping functions are up to standard. Monitor the overnight team cleanliness in the nightclub space, restrooms and public areas. Evaluate condition of furniture, fixtures and décor and make appropriate changes when needed. Work closely with engineering to service and correct any guestroom deficiencies. Assign deep cleaning projects to uphold the appearance of internal and external space. Provided training to new employees, and monthly safety training, effectively preventing injuries. Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.). Acted as concierge and utilized my knowledge of the surrounding areas to promote the ultimate guest experience.

Greater San Diego Area

• Apart of the properties opening team Kept guest's accounts and room availability records manually or using computers. Responsible for performing simple bookkeeping activities like balancing cash accounts. Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers. Accountable for reviewing accounts and charges with guests while checking out. Received and transmitted messages, using telephone and telephone switchboards. Acted as concierge and utilized my knowledge of the surrounding areas to promote the ultimate guest experience. Collecting all the necessary formal information from the customers for the register. Assisting hotel manager with a number of tasks as well as preparing essential reports.