Natasha Smith Email & Phone Number

West Palm Beach, Florida, United States

• Managed the distribution operations that provide world-class service to 43 stores across 3 states.
• Meticulously upkept accurate inbound/outbound manifests in accordance with DOH regulations;
• Maintained confidential customer medical records.
• Completed white-glove home deliveries in an efficient and timely manner to ensure client satisfaction;
• Received weekly inventory and verified for accuracy;
• Picked, packed, and transported inventory to retail locations;

Hollywood, Florida, United States

• Provided efficient and positive customer service; ensured accuracy, maintained company standards for first contact resolution and high daily stats.
• Efficiently and accurately processed customer orders;
• Developed training guides for agents to help set agents up for success;
• Promptly responded to high volume of customer emails, chats and calls;
• Participated in cross-departmental projects to improve user experience and improve the product offerings;
• Navigated and resolved client escalations, converting negative client experiences into positive customer sentiments;Received annual recognition for improved NPS and high contact rate with customers

Plantation, Florida

• Managed a portfolio of high-priority clients and their claims. Daily responsibilities included keeping clients updated on their claim status, responding to client inquiries, conducting confidential medical updates with.
• Advanced organizational productivity by undertaking a myriad of clerical responsibilities, including fielding multiple phone lines, transferring and returning voicemails, and ensuring all claims are up-to-date;
• Managed over 500 claims ensuring regular contact with clients and the Disability office;

Palo Alto

• Skillfully managed a wide range of office and sales support tasks, including accounts payable / accounts receivable and payroll processing. Leverage strong multitasking skills to manage customer service, data entry.
• Facilitated development of office operations manual; trained new administrative personnel;
• Administered banking, deposits, account registry, payroll, and distribution of employee checks;
• Preserved the company’s fiscal integrity by meticulously documenting all commissions and fees to be paid in accordance with new sales, as well as sending a demand to the escrow company to ensure all payments are.
• Supported continued operation of 10 offices by undertaking additional responsibilities through remote terminals;

San Mateo, California

• Oversaw day-to-day operations of the store including creation and dissemination of employee schedules and tracking of individual performance; inventory management, opening and closing procedures, onboarding and.
• Managed a roster of 10 employees, ensuring understanding and adherence to store protocols, accurate handling of cash and credit transactions, consistent use of upselling techniques, and exceptional customer service and.
• Interviewed, hired, and trained new employees, conducted evaluations, managed co worker conflicts, developed and cultivated effective resolutions;
• Performed monthly inventory of supplies and merchandise, ensured accurate documentation for re-ordering, effectively tracked spending and waste trends to maintain gross margin goal;
• Ordered all food and supplies on a weekly basis; ensured accuracy of orders;
• Cultivated positive customer relationships; established positive experience and promoted return patronage;Received recognition winning monthly contests for consistently meeting and exceeding goals set by the store.

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration

High School Diploma

Education record