Natasha Smith Email & Phone Number

West Palm Beach, Florida, United States

Managed the distribution operations that provide world-class service to 43 stores across 3 states.• Meticulously upkept accurate inbound/outbound manifests in accordance with DOH regulations;• Maintained confidential customer medical records. • Completed white-glove home deliveries in an efficient and timely manner to ensure client satisfaction;• Received weekly inventory and verified for accuracy;• Picked, packed, and transported inventory to retail locations;• Completed daily inventory counts while investigating and rectifying any discrepancies;• Created and implemented new practices to streamline inventory counts, resulting in efficiency;• Built rapport and collaborated with cross-functional teams to ensure accurate operations;• Conducted weekly vehicle inspections to ensure delivery safety;• Managed a team of 5 drivers both while in office and in the field;

Hollywood, Florida, United States

Provided efficient and positive customer service; ensured accuracy, maintained company standards for first contact resolution and high daily stats. • Efficiently and accurately processed customer orders;• Developed training guides for agents to help set agents up for success;• Promptly responded to high volume of customer emails, chats and calls;• Participated in cross-departmental projects to improve user experience and improve the product offerings;• Navigated and resolved client escalations, converting negative client experiences into positive customer sentiments;Received annual recognition for improved NPS and high contact rate with customers

Plantation, Florida

Managed a portfolio of high-priority clients and their claims. Daily responsibilities included keeping clients updated on their claim status, responding to client inquiries, conducting confidential medical updates with clients, updating the disability office on changes and updates. • Advanced organizational productivity by undertaking a myriad of clerical responsibilities, including fielding multiple phone lines, transferring and returning voicemails, and ensuring all claims are up-to-date; • Managed over 500 claims ensuring regular contact with clients and the Disability office;

Palo Alto

Skillfully managed a wide range of office and sales support tasks, including accounts payable / accounts receivable and payroll processing. Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, processing, and purchasing. Responded to customer inquiries; liaise with cross-functional teams in support of customer needs. Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issues;• Facilitated development of office operations manual; trained new administrative personnel;• Administered banking, deposits, account registry, payroll, and distribution of employee checks;• Preserved the company’s fiscal integrity by meticulously documenting all commissions and fees to be paid in accordance with new sales, as well as sending a demand to the escrow company to ensure all payments are allocated correctly;• Supported continued operation of 10 offices by undertaking additional responsibilities through remote terminals;

San Mateo, California

Oversaw day-to-day operations of the store including creation and dissemination of employee schedules and tracking of individual performance; inventory management, opening and closing procedures, onboarding and training of all new employees, and administering disciplinary protocols.• Managed a roster of 10 employees, ensuring understanding and adherence to store protocols, accurate handling of cash and credit transactions, consistent use of upselling techniques, and exceptional customer service and satisfaction.• Interviewed, hired, and trained new employees, conducted evaluations, managed co worker conflicts, developed and cultivated effective resolutions;• Performed monthly inventory of supplies and merchandise, ensured accurate documentation for re-ordering, effectively tracked spending and waste trends to maintain gross margin goal;• Ordered all food and supplies on a weekly basis; ensured accuracy of orders;• Cultivated positive customer relationships; established positive experience and promoted return patronage;Received recognition winning monthly contests for consistently meeting and exceeding goals set by the store manager for upsells, new customer memberships, and average individual sales.

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration

High School Diploma

Education record