Natasha Taylor Email and Phone Number

Oversees 31 districts across the united states. Effectively communicates with 22 districts managers to determine hiring needs. Reviews job requisitions and ensure the hiring manager’s needs are accurately reflected. Coordinate with RPO contact on sourcing, marketing, and interviews. Provide timely and accurate follow-up with operations and candidates.Manages the hiring process for field technicians from post-interview through class start. This includes making offers, running background checks, reviewing drug screen status, communicating with field operations, and ensuring that all reports are complete and accurate.Manages job offer process. Initiate pre-employment background checks/drug tests. Ensures all information for training classes is complete and accurate (candidate status/notes, background check, drug screen status, etc.). Rescind offers when needed.Monitor the USIC onboarding mailbox, provide onboarding support, and ensure packets are completed. Ensure compliance with USCIS Form I-9.

Supports the Talent Acquisition and Human Resources (HR) team to ensure timely, thorough, and consistent onboarding of new hires, transfers, and promotions. Communicates collects, and tracks all new hire paperwork including, but not limited to, pre-employment background checks, pre-employment physicals/drug screenings, verifying I-9 documentation; previous employment, education, motor vehicle record, and license and certification verifications. Reviews prospective employee files to confirm all requirements and compliance are met before start dates. Serves as liaison between Talent Acquisition. HR, prospective and current employees, and managers.Manages and updates NHO guides and materials for prospective employees. Collaborates with the Training Department on developing the NHO schedule; managing and communicating changes to all stakeholders as necessary. Facilitates NHO including, but not limited to, communicating dates and instructions with all stakeholders, reserving space, preparing materials and presentations, ordering catering, setting up the room, facilitating activities and presentations, and collecting final paperwork.Coordinates and supports IndyGo Functional representatives on their respective sections of NHO.Assesses internal transfer or promotions requests to confirm they meet Indianapolis Public Transportation Company (IPTC) eligibility requirements; completes required documentation and associated Human Resources Information System (HRIS) changes with the request.Manages onboarding and off-boarding internal communications and announcements. Supports employee off-boarding including, but not limited to, associated backfill requests and exit interviews. Manages and maintains onboarding and off-boarding policies and procedures that produce high-quality service and reflect industry best practices.

Ensure that WorkOne customers receive comprehensive information on the services available to them, and provides assistance to the customer in obtaining services appropriate to their needs. Services may include, but are not limited to, unemployment insurance (UI), resea program, job referrals, workshops, labor exchange, and supportive services. Provide Premier Customer services to job seekers and employers including:Meeting, greeting, and ensuring customers receive appropriate service(s)Understand and utilizing available computer systems (Indiana Career Connect, WorkOneIndy, etc..) effectively to ensure appropriate, accurate and timely entry of data into system.Understand and utilizing professional communication practices on email, telephone, and in person.Provide Core services to WorkOne customers including:Interviewing and assessing customers to determine interest in and need for a variety of services/productsProvide or direct customer to appropriate WorkOne service(s) Make referrals to the appropriate work unit (career development, skills, etc.)Demonstrate a high standard of collaboration and professionalism in the WorkOne System including:Establish solid working relationships and communications with functional and formal supervisors and ResCare and WorkOne staffEffectively engaging and linking with employers, organizations and community leadersProactively learning current and new ResCare policies, procedures, programs and systemsProvide creative input aimed at improving ResCaree policies, procedures, programs and systems to functional and formal supervisors

Ensure that WorkOne customers receive comprehensive information on the services available to them, and provides assistance to the customer in obtaining services appropriate to their needs. Services may include, but are not limited to, unemployment insurance (UI), job referrals, workshops, labor exchange, and supportive services. Provide Premier Customer services to jobseekers and employers including:Meeting, greeting, and ensuring customers receive appropriate service(s)Understand and utilizing available computer systems (ICC, TrackOne, Uplink CSS, Uplink ESS, etc.) effectively to ensure appropriate, accurate and timely entry of data into system.Understand and utilizing professional communication practices on email, telephone, and in person.Provide Core services to WorkOne customers including:Interviewing and assessing customers to determine interest in and need for a variety of services/productsProvide or direct customer to appropriate WorkOne service(s) Make referrals to the appropriate work unit (career development, skills, etc.)Demonstrate a high standard of collaboration and professionalism in the WorkOne System including:Establish solid working relationships and communications with functional and formal supervisors and WorkOne staffEffectively engaging and linking with employers, organizations and community leadersProactively learning current and new WorkOne policies, procedures, programs and systemsProvide creative input aimed at improving WorkOne policies, procedures, programs and systems to functional and formal supervisors

Set up new test order codes in Xifin, set up special pricing rate for clients, set up consolidation rules pertaining to specific payers. Set up and updates new client info in Xifin, setup new insurance payers has set up over 1000 new payers in Xifin within 4 months. Work with Billing Manager and Sales team to analyze client contracts terms to ensure accurate client billing. Answering incoming clients questions via phone or emails. Ensure client contracts are secured for audit trail.

Process workers’ compensation billing claims including reviewing EOBs, appeals, denials, research and communicating with payers and clients to resolve payment issues quickly and efficiently. Increased claims handling and processing by over 50% over last 3 months

Serve as the liaison between human resources and corporate employees. Coordinated and administered HR Track It, an automated employee system for inquires and requests. Responded to over 200 employee requests monthly regarding policies, procedures, and programs.

Assisted with wellness and recruiting projects to ensure tasks were completed in a timely fashion and all changes were communicated effectively. Maintained documentation for benefits programs such as life, health, dental and disability insurances, pension plans, vacations, sick leave, leaves of absence, and employee assistance. Maintain and manage filing system for personnel files.

Maintained record of benefit plans participation such as insurance and pension plan, personnel transactions such as hires, onboarding, promotions transfers, payroll processing, performance reviews, and terminations, and employee statistics for government reporting

Assisted in major acquisitions which involved traveling to several states to do training (CA, FL, and WI). Prepared and conducted monthly audits. Prepared and maintained budgets. Interviewed, trained, and supervised customer service employees in the financial industry.

Manage retail operations, Customer Service, Interview, Hires, Scheduling, Training, Inventory/audits, set up displays, promo tag items on sale.