Natasha Burns Email and Phone Number

Lead Account Management organization responsible for retaining and expanding customer footprint. Responsible for day to day operations of the Account Management team as well as developing process and best practices in maintaining customer relationships to ensure customers receive the highest possible return on investment from our solution. Remain constantly connected with clients and team members, listening and reacting to wants and anticipating needs as well as building relationships. Serve… Show more Lead Account Management organization responsible for retaining and expanding customer footprint. Responsible for day to day operations of the Account Management team as well as developing process and best practices in maintaining customer relationships to ensure customers receive the highest possible return on investment from our solution. Remain constantly connected with clients and team members, listening and reacting to wants and anticipating needs as well as building relationships. Serve as a point of escalation for at risk customers and technical issues. Identify and bring together the appropriate internal and external cross functional teams to deliver on client needs. Show less

Served as a customer advocate for mid to large market accounts to ensure a world class customer experience. Interfaced with clients to understand their overall objectives and consulted on best practices to increase the effective use of our product. Served as a point of escalation for issues and expedite the resolution of customer challenges. Presented product offerings and hosted strategy sessions at customer health and safety summits, conducted onsite customer visits to maintain account… Show more Served as a customer advocate for mid to large market accounts to ensure a world class customer experience. Interfaced with clients to understand their overall objectives and consulted on best practices to increase the effective use of our product. Served as a point of escalation for issues and expedite the resolution of customer challenges. Presented product offerings and hosted strategy sessions at customer health and safety summits, conducted onsite customer visits to maintain account relationship and provided customer feedback to marketing and product engineering teams for consideration of future product enhancements. Show less

Educated students, parents, and educators on educational programs, expected outcomes, student services, and financial consideration.

Provided initial and on-going support to mid and large-sized accounts with complex buying needs. Responded to service needs that did not constitute the core selling responsibilities of the senior Account Manager. Distributed catalogs, provided end-user training, and coordinated the replenishment of marketing materials. Conducted routine field customer service calls to identify potential opportunities.

Served end users at all professional levels in an organization including C-Level executives, managers, directors and mid-level professionals. Encouraged adoption and use of Hoover's products within a dedicated list of 300+ accounts to aid in the renewal and expansion of the contracted business.

Designed modular, task based training materials and recorded training sessions to map tool capabilities with defined business needs and communicate product enhancements. Conducted customized training sessions that required consultation with Account Managers and customers to determine aspirations and specific training needs.

Educated potential adoptive parents on the adoption process while promoting Great Wall services. Prepared and reviewed dossier documentation.