Natalia Sanchez Email & Phone Number

• Implement comprehensive administrative support to ensure efficient operation in the office by answering direct phone calls, emails, in executive communication with account managers, clients, and vendors while handling documentation and record keeping through Microsoft Outlook.• Formulate and distribute memos, invoices, letters, and forms following the administrative procedures binder while maintaining a filing system for both electronic and physical documents leveraging the N-Drive, and preassembled templates from Microsoft Word and PDF files.• Process billing invoices, contact lists, and client information including tracking and reconciliation of expense reports by updating and maintaining T-Base, Microsoft Outlook, Dynamics 365 Business Central.• Accurately complete and prepare monthly billing reports, download reports, and schedules for technicians in an organized timely manner.

Sacramento, California, United States

• Lead a team of 6 customer service representatives, establishing high-quality service delivery and adherence to company policies and procedures in Google Teams.• Develop and manage training programs to enhance staff product knowledge, communication skills, and problem-solving abilities, resulting in a 28% increase in customer satisfaction scores. • Install performance metrics tracking system to monitor team performance and identify areas for improvement, leading to a 15% reduction in customer complaints. • Interpret as a point of escalation for complex customer issues, resolving disputes and securing swift resolution to maintain customer loyalty through 3CX. • Review with cross-functional teams to develop and implement customer-centric initiatives, resulting in improved overall customer experience.

United States

• Coordinate sales activities, including scheduling client meetings, preparing sales materials, and following up on leads to support the sales team in achieving targets. • Manage client relationships, serving as the primary point of contact for inquiries, resolving issues, and ensuring customer satisfaction. • Process sales orders and track order fulfillment to guarantee timely delivery and accurate invoicing. • Maintain and update customer records in Salesforce, confirm data accuracy and completeness for effective sales tracking and reporting.• Collaborate with internal teams, including marketing, logistics, and finance, to support sales initiatives and resolve customer issues efficiently in OPUS.• Facilitate with event planning and coordination for sales conferences, trade shows, and promotional events to showcase products and services.

Sacramento, California, United States

• Oversee all risk assessments and integrate with IP cameras and security software to identify security vulnerabilities and implement proactive measures to mitigate potential threats. • Remote monitoring of security incidents and emergencies, coordinating with law enforcement, first responders, and internal stakeholders to certify swift resolution and minimize impact.• Implement and enforce security policies and procedures to maintain compliance with regulatory requirements and industry best practices.• Provide leadership and guidance to security personnel, conducting training sessions and performance team capabilities and effectiveness. • Manage security operations to safeguard personnel, facilities, and assets, including monitoring surveillance systems, conducting patrols, and managing access control.