Nate Alcorn Email & Phone Number

- Launched and managed the Onboarding SFDC custom object, improving process compliance and data efficacy.- Led SFDC enhancements and bug fixes, driving operational excellence in Customer Experience.- Implemented a new hire curriculum, reducing ramp time by 30% and increasing early contributions by 20%.- Enabled cross-functional operational process understanding, boosting collaboration and alignment.- Led strategic projects with Revenue Enablement, RevOps, and Product teams, impacting business expansion.- Developed data-driven business processes, enhancing operational efficiency in onboarding.- Managed the integration of new products with Product Operations into existing workflows.- Authored 50+ process documentation guides for CX reps and managed our Confluence instance.- Coordinated a capacity planning initiative to assess and manage onboarding manager team capacity and modeling.- Developed processes with RevOps partners to improve CX operational efficiencies, including an automated kickoff call scheduling process, an onboarding coordinator risk alert system, and mapped digital onboarding motion.- Developed and executed the 2024 CX <> Enablement plan, enhancing team collaboration.

Remote

Tempe, Az

San Luis Obispo, California Area

• Manages the planning, development, and execution of three multi-day orientation programs, serving over 25,000 new students and guests annually.• Supervises, recruits, trains, and evaluates multiple highly-engaged teams of student leaders as well as addresses and manages all staffing issues with consistency. • Supervises, recruits, trains, and evaluates two full-time summer professional staff members.• Effectively delegates tasks and holds teams and individuals accountable.• Develops and advances training curriculum of 900 Week of Welcome Orientation Leaders as well as development of orientation programming.• Cultivates positive and productive environments that empowers successful leadership teams of undergrads, graduate students, and professionals.• Collaborates with key campus and community stakeholders to develop acomprehensive approach to orientation programming and engagement.• Establishes annual program goals and creates and implements assessment initiatives. • Develops operation processes to improve Student Affairs programs and communications.• Problem-solves staff and program challenges in fast-paced environments.• Provides excellent customer service to staff, students, and parents.• Navigates competing priorities of stakeholders to deliver outstanding programming and staff experiences with high attention to detail.• Manages and maintains budget of approximately $80,000 for Open House programming and staff development.• Coordinates department fundraising, sponsorship, and grant-writing totaling $130,000+ in cash and in-kind donations annually. • Creates and executes annual marketing strategies for all digital and printed publications.

Clemson, Sc

• Selected, co-supervised, trained, and evaluated 20 resident assistants in a First Year Experience residential community.• Implemented residential curriculum in community of five buildings of approximately 700 first-year students.• Fostered team, individual, and self-development through use of StrengthsQuest.• Participated in on-call rotation responsible as next line of response above resident assistants for approximately 3,000 (one half) of on campus residents and on campus Greek Life housing.• Served as hearing officer for conduct cases referred by the Office of Community and Ethical Standards.• Collaborated with academic and college partners to implement Living Learning Community initiatives.• Maintained budget of approximately $1,500 for resident assistant community programming and staff development.• Counseled diverse population residents on conflict mediation and transition issues and supports student success.• Advised Community Council serving the community in support of the Residence Hall Association.

Flagstaff, Arizona

• Recruited prospective first year and transfer students and their families for undergraduate enrollment.• Educated and advised students and families on federal financial aid system, scholarships, campus and city community, admissions requirements, application process, transfer credit, and university services with excellent customer service.• Advocated for underrepresented populations and First Generation College students through admissions process.• Presented hour-long daily on-campus visit and off-campus presentations to prospective students and families.• Attended high school and community college visits, college fairs, receptions, and a variety of events to visit in person with students and family members as university representative.

• Led and supervised 35 Orientation Leaders in co-supervision model through 10 two-day and six one-day orientation sessions• Planned and facilitated activities, events, and retreats for orientation team and new students.• Recruited, hired, and trained undergraduate students to be Orientation Leaders.• Facilitated conflict resolution conversations with team members to improve team dynamic and rapport.• Created orientation training week and leadership class curriculum on topics such as social justice, leadership, and campus knowledge.• Established and maintained partnerships with administrators and departments across campus and in community.• Presented in front of groups of students and families of up to 900 people.

Master Of Education (M.Ed.), Counselor Education: Student Affairs

Activities and Societies: - Class Speaker, Masters Graduate Cohort Graduation and Hooding Ceremony - Print Advisor Internship with Clemson.

Bachelor Of Science (B.S.), Journalism

Activities and Societies: Orientation Leader, Associated Students of NAU, The Edge, The Lumberjack Student Press, The NAU Adventure Club.