With over ten years of account management experience in the healthcare and technology sectors, I am passionate about improving customer outcomes with innovative solutions. I currently work as a Senior Account Manager at Relay Network, where I help the largest payers, specialty pharmacies, and PBMs in the US establish one-to-one digital connections with their customers and remove the friction from their most important interactions.At Relay Network, I have contributed to driving member and patient engagement outcomes such as care gap closure, quality improvement, risk adjustment, member retention, medication refill, and customer loyalty. I have also developed strong relationships with key decision-makers and influencers, and delivered customized applications based on unique client needs.
Listed skills include Research, Program Management, Marketing, Social Media Marketing, and 29 others.