Healthcare

Banking

Auditing mortgage files

Processed FHA, VA and Conventional Mortgage Loans, Reviewed applications for completeness, Acted as the primary point-of-contact for customers, Ordered Appraisal, Flood and Title, Followed up on receipt of third-party documentation and services and documentation requested from customer. Data Processing, closing and compliance for loan products

Processing mortgage applications, verified if title was clear, assist mortgage underwriters in assembling and reviewing data, responsible for research and technical support for Hmc and client, enter accurate client notes and updates for members into database.

Successfully demonstrated and worked under pressure as part of a supportive team that communicates and works with internal and external customers to resolve questions and issues related to current and prospective customers.Demonstrated ability to work and perform complex account analysis in order to provide callers with accurate and reliable information by accessing various system applications (Bloomberg, Lotus Notes, etc).Successfully recognized and alerted appropriate members of the management team of trends in customer callsRecommended process improvements to inbound/outbound call structure as warranted by customer engagementIdentified and escalated priority issues to ensure we maintained a high level of customer satisfaction

Continuous ensured high-level analysis of the department's documentation by monitoring and reacting to leading indicators in accordance with company policy and procedure, such as prepping transactions for closing and scrutinizing of loan documentsCoordinate and resolve customer calls and inquiries in a high volume call environmentActively respond to prospect class driven from external marketing campaignsManaged assigned projects while maintaining service levels and fostering performance in areas of customer service, information processing cycle time and data qualityBalanced daily cash entries within assigned deadlines for multiple client accounts, batch balanced accounts to ensure integrity of confidential information. (Electronic transfer of funds threw wirelss network) Processing Securities request)