Nate Bennett Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Led a Site Reliability Engineering team through a successful migration from data center operations to Azure Cloud. Guided the team in refactoring a large portfolio of applications from hypervisor-based virtual machines to Azure Kubernetes Services, all while maintaining uptime within SLA standards. Implemented new greenfield CI/CD pipelines with workflow automation to streamline deployments. Despite the challenges of adopting new cloud technologies, we completed the migration ahead of schedule.

Alpharetta, Ga

As the Manager of Voice Services, I spearheaded cost-efficiency strategies and technological enhancements, leading to a 50% reduction in telephony toll expenses. I navigated complex negotiations and optimized routing solutions to ensure stability while managing a skilled team of professionals. My leadership not only delivered substantial cost savings but also laid the groundwork for scalable, resilient voice communication systems.

Alpharetta, Georgia

Migrated from Avaya to PureConnect. Designed, Built, and managed two highly available PureConnect Enterprise voice platforms both in the US and Ireland. Worked very close with the Development team to integrate a Custom CTI with PureConnect. These efforts yielded a 25% in cost savings in operational costs.

Auburn, Alabama Area

Acquired position to focus on the voice infrastructure of customer facing applications. Focus is placed on efficiencies and expand-ability of voice from the Telco to voice driven applications. Refresh the voice technology shuttling in SIP Trunking to replace Out of Date Copper all the while improving cost savings. Grow the internal infrastructure to handle both the demand and low peek volume times that come with the voice industry with little cost to overhead. Provide cost effective control and management for voice with multiple market demands and multiple incoming Telephony deliveries. • Played Key role in discovering and facilitating the conversion of Traditional copper delivery to SIP Trunking for rich telephony driven applications. All the while providing a large cost savings back to ACI.

Auburn, Alabama Area

Solely Responsible for supporting and maintaining the Corporate and business telephony infrastructure that contains the payment call center. This includes all upgrades, design changes, and custom development work. Directly work with the stake holders and Vendors to insure that the system maintains a 100% uptime with full redundancy. • Developed C# application to block sensitive information in call recordings. (I3 vendor specific)• Solely prepped the call center infrastructure to handle 16k single day calls during our largest volume time of year. • Designed and implemented a regional split of the telephony infrastructure to be disaster tolerant.• Designing telephony infrastructure for Data Center consolidation.• Handle day to day telephony operations such as providing telephone service to each desk, server health, quality issue control, and respond to agent complaints with tracing of call specific details.

Auburn, Alabama Area

Responsible for supporting the darkening of the IVR business for Tier Technology. Helped support a large customer base with both premise and off premise IVRs. This included travel to and from remote sites along with remote support of the IVRs. Maintained a 2 person 24x7 after hour support channel for customer issues outside the normal working hours. • Showed and proven an outstanding attitude towards the wind down operation. This helped reflect well on the company image and helped to improve customer relations moving forward under a new business direction.• Helped customers transition to new support opportunities.

Auburn, Alabama Area

Responsible for installing and supporting customer premise Call Centers. Trained and certified with Interactive Intelligence’s PBX system. Overviewed design and performed the installation of the call center infrastructure. Tasks that included Wire routing, server configuration, call flow design, agent training, and issue clean up. Proper turnover of the telephony daily operations to the site technicians. Performed last line of support for any issues that the onsite personnel could not handle. • Oklahoma Employment Commission 3 location call center. 200 seats• Virginia Employment Commission 2 location call center. 175 seats• State of Illinois Department of human Resources. 50 seats• State of Michigan Child Support Payments. 150 seats

Auburn, Alabama Area

Responsible for supporting EPOS’s custom written IVR application Encore. This included onsite installations, repairs and remotely supporting soft issues. Helped with after hour support rotation. Custom built and configured servers to be installed on customer premise. • Performed over 75 onsite installs.• Obtained CCNA and CCDA certifications